Hartford HealthCare HealthCenter - Primary Care - Norwich
Family Medicine • Norwich, CT • 1 location indicated locations
Clinic Type
Family Medicine
Address
Medical Group 42 Town Street Suite 300 Norwich, CT 06360
Phone
860.886.0567 (main)
medgroupcommunications@hhchealth.org
Opening Hours
Mon-Fri 9am-5pm (inferred from typical clinic hours on page, exact hours not clearly listed)
Telehealth
Available
Emergency Care
In an emergency, call 911
Services Offered
Team
Insurance & Payment
Listed on site as available at this location; verify with office for specifics
Cash, Credit/Debit Card, Insurance, Medicare
Languages Spoken
FAQs
What services are available at this location?
See Services at this Location; includes Virtual Health Visits, Vaccinations, Routine Check-ups, Rapid Testing, etc.
What are the services offered at this location?
Virtual Health Visits and Telehealth; Vaccinations; Timely Immunizations; Routine Check-ups, Exams and Screenings; Rapid Testing; Preventative Medicine; Personalized Health Counseling; Nutrition; Memory Assessments; Medication Management; Medicare Annual Wellness Visits; Internal Medicine; Injury Treatment; Fall and Balance Evaluations; Diet; Comprehensive health-risk assessments; Chronic Disease Diagnosis; Chronic Condition Management; Annual Wellness Visits.
What insurance plans are accepted?
See list of accepted plans including WellCare of Connecticut, United Healthcare, Senior Whole Health, Private Health Care Systems, Prime Health Services, Oxford Health Plans, One Health Plan/ Great-West Healthcare, Northeast Health Direct, Multiplan, Medspan Medicare, Medspan Commercial, HMC/ Northeast Healthcare, Healthy Connecticut, Health New England, Health Direct, Health Connecticut, Harvard Pilgrim, Focus, First Health Group Corp., Evercare, Essence Healthcare, Coventry, Corvel, Connecticare Medicare, Connecticare Commercial, Connecticare, Community Health Network of Connecticut, Inc., Colonial Cooperative Care, Cigna Healthcare, CarePartners of Connecticut, BCBS Medicare, Anthem, Aetna.
Who are the clinicians at this location?
Our Team section lists clinicians such as Elizabeth D. Jackson, APRN; Allison M. Kilmer, APRN; Paul McFarlane, MD, etc.
What is the address for planning my visit?
Medical Group 42 Town Street Suite 300, Norwich, CT 06360
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Norwichtown Backus Family Health Center): 2.7 out of 5 stars (13 reviews)
Patients praise
- Friendly staff members
- Punctual appointment times (some experiences)
Common complaints
- Long wait times
- Unprofessional or dismissive staff behavior
- Difficulties with administrative tasks (e.g., medical records)
- Perceived lack of competence from certain medical staff members
"Like most walk-in medical centers, you can expect to wait at least an hour at this place."
— Yelp"There is a nurse named Kimberly and she always acts like you are inconveniencing her... she let out a big sigh when she was told she had to give it to me."
— BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ma Prescilla Balbon - Nurse Practitioner in Norwich, CT — May 14, 2026
- Dr. Laura Kwon, MD, Internist - Colchester, CT | Healthline FindCare — Jan 30, 2026
- Natalie L. Stoner - Physician Assistant in Norwich, CT — May 14, 2026
- Hartford HealthCare And Mashantucket Pequot Tribal Nation Break Ground On New Modern Community Health Center | Norwich, CT Patch — Apr 21, 2026
- Dr. Stephanie L. Bakaysa, MD - OB-GYN in Norwich, CT — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Norwich
Summary: United Community & Family Services (UCFS Healthcare) is a nonprofit health and human services organization based in Norwich, Connecticut, with a 140+ year history (founded 1877). It operates as a community-based provider focused on patient-centered care across health and human services. UCFS has 10 offices across the United States (all in Connecticut, including Norwich, Moosup, New London, and Colchester) and employs about 136 people. The organization reports annual revenue of around $10.2 million and collaborates with the community to address high-need areas, aiming to be Eastern Connecticut’s best choice for patient-centered health care. Key details for Norwich: - Headquarters/primary presence in Norwich, CT - Address examples: 165 McKinley Avenue, Norwich, CT 06360; 165 McKinley Avenue, NORWICH, CT 06340 - Local focus as part of UCFS’s statewide and community-based network - Phone number(s) for inquiries: multiple listed CT area lines (e.g., 860-892-7042) If you’re seeking services or contact in Norwich, UCFS is the local nonprofit health provider with a long-standing presence and multiple Norwich-area offices.
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