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About

Summary: United Community & Family Services (UCFS Healthcare) is a nonprofit health and human services organization based in Norwich, Connecticut, with a 140+ year history (founded 1877). It operates as a community-based provider focused on patient-centered care across health and human services. UCFS has 10 offices across the United States (all in Connecticut, including Norwich, Moosup, New London, and Colchester) and employs about 136 people. The organization reports annual revenue of around $10.2 million and collaborates with the community to address high-need areas, aiming to be Eastern Connecticut’s best choice for patient-centered health care. Key details for Norwich: - Headquarters/primary presence in Norwich, CT - Address examples: 165 McKinley Avenue, Norwich, CT 06360; 165 McKinley Avenue, NORWICH, CT 06340 - Local focus as part of UCFS’s statewide and community-based network - Phone number(s) for inquiries: multiple listed CT area lines (e.g., 860-892-7042) If you’re seeking services or contact in Norwich, UCFS is the local nonprofit health provider with a long-standing presence and multiple Norwich-area offices.

Clinic Type

Family Medicine

Address

47 Town Street, Norwich, CT 06360

Phone

860.892.7042

Email

SFT@ucfs.org

Opening Hours

Nightlight Pediatric Care: Monday – Friday: 5 PM – 9 PM; After-hours pediatric service to treat non-emergency illnesses; open to all even if not UCFS patient

Telehealth

Yes

Services Offered

  • Pediatric care
  • Adult primary care
  • Geriatrics
  • Dental health
  • In-school dental program
  • Counseling and therapy
  • Bettor Choice problem gambling treatment services
  • Autism services
  • Medication-assisted treatment (MAT)
  • Behavioral health groups
  • Community-based behavioral health
  • Access to care & insurance enrollment
  • Eastern Connecticut Medical Home Initiative
  • Case management
  • Family medicine clinic services

Insurance & Payment

Languages Spoken

FAQs

What are the clinic hours?

Monday – Thursday: 8 AM – 7 PM Friday: 8 AM – 5 PM 1st & 3rd Saturday of each month: 9 AM – 1 PM

Is there after-hours care available?

Nightlight Pediatric Care operates Monday–Friday 5 PM–9 PM for non-emergency illnesses; after-hours pediatric service is available through Nightlight as an alternative to the ER.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • seniors.fyi: 4.3/5 (35 reviews)
  • Yelp: 3/5 (2 reviews)

Patients praise

  • convenient one-stop access to multiple services (primary care, dental, pharmacy, etc.)
  • helpful clinicians who listen and explain care options
  • efficiency in routine procedures like immunizations
  • caring and compassionate primary care providers

Common complaints

  • inconsistent service quality
  • perceived lack of accountability among front-line staff
  • reports of impersonal or rushed interactions
  • specific complaints regarding dental care and medical procedures

"On the plus side, the center earns credibility for practical, patient-centered assistance and real-world efficiency... Reviewers repeatedly praise clinicians who listen, explain options, and demonstrate genuine concern."

seniors.fyi

"However, consistency is not universal, and the experience can feel rushed or impersonal at times. Front-line service is occasionally described as unhelpful or siloed, with patients sensing a lack of accountability."

seniors.fyi

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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