Hartford HealthCare HealthCenter - Primary Care - Norwich
Internal Medicine • Norwich, CT
Clinic Type
Internal Medicine
Address
Town Street Suite 300, Norwich, CT 06360
Phone
860.886.0567
medgroupcommunications@hhchealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available
Emergency Care
In an emergency, call 911
Services Offered
Team
Insurance & Payment
View Accepted Insurance Plans
Insurance, Self-pay
Languages Spoken
—
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Hartford HealthCare Medical Group official website: 4.7 to 5.0 out of 5 stars (provider-specific)
- Better Business Bureau (BBB): Not applicable (28 total complaints in the last 3 years (corporate-wide))
Patients praise
- Punctuality for appointments
- Friendly office staff and providers in some instances
- High satisfaction ratings for individual primary care providers (ranging 4.7 to 5.0 on institutional websites)
- Effective urgent care treatment for some patients leading to positive outcomes
Common complaints
- Billing and payment arrangement disputes
- Facility service fee charges perceived as excessive
- Negative experiences with phone staff and bedside manner, particularly at urgent care locations
- Concerns regarding walk-in availability and patient triage
"I was seen at the time of appointment! They are friendly!"
— Healthgrades"The woman who answered was flippant and rude stating 'they couldn't do anything anyways'. God forbid you offer some bedside manner to a scared mother, let alone some human decency."
— LocalityBiz (Urgent Care review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ma Prescilla Balbon - Nurse Practitioner in Norwich, CT — May 14, 2026
- Dr. Laura Kwon, MD, Internist - Colchester, CT | Healthline FindCare — Jan 30, 2026
- Natalie L. Stoner - Physician Assistant in Norwich, CT — May 14, 2026
- Hartford HealthCare And Mashantucket Pequot Tribal Nation Break Ground On New Modern Community Health Center | Norwich, CT Patch — Apr 21, 2026
- Dr. Stephanie L. Bakaysa, MD - OB-GYN in Norwich, CT — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Norwich
Paul H. Deutsch, MD, RPH, LLC is a premier internal medicine practice in Norwich, CT, offering primary and personal care. Key details: - Location: Norwich, CT (86 New London Tpke, 06360) - Services: Internal medicine, comprehensive primary care, lifelong wellness - Contact: 860-889-6967 - Staff: Small practice (1 employee noted); part of a patient-centered, family-oriented approach - Online presence: Website pauldeutschmd.net; LinkedIn profile; monthly site visits ~1,971 - Focus: Long-standing patient relationships, personal care for generations If you’re seeking a local internal medicine physician who emphasizes personal, long-term patient relationships in Norwich, this practice fits that description.
Summary: Hanna Kackielo, MD is a physician affiliated with Backus Hospital (The William W. Backus Hospital) in Norwich, Connecticut. Backus Hospital is a nonprofit, 213-bed acute care community hospital serving Norwich and surrounding areas, with multiple outpatient centers and an emergency department classified as Level III. The hospital is part of HHCH Health System and has been operating since 1893. For direct contact or specific physician details (specialty, department, or schedule), please refer to Backus Hospital’s official site or contact their main line at 860-889-8331.
Comparing your options?
See other internal medicine clinics in Norwich, or search the full directory by insurance, ratings, and more.

