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About

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Clinic Type

Primary Care

Address

42 Town Street, Suite 300

Phone

860.886.0567

Email

medgroupcommunications@hhchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://hartfordhealthcaremedicalgroup.org/locations/location-details?id=a1Pj0000000p4sQEAQ

Telehealth

Available

Emergency Care

In an emergency, call 911

Services Offered

  • Virtual Health Visits and Telehealth
  • Vaccinations
  • Timely Immunizations
  • Routine Check-ups
  • Exams and Screenings
  • Rapid Testing
  • Preventative Medicine
  • Personalized Health Counseling
  • Nutrition
  • Memory Assessments
  • Medication Management
  • Medicare Annual Wellness Visits
  • Internal Medicine
  • Injury Treatment
  • Fall and Balance Evaluations
  • Diet
  • Comprehensive health-risk assessments
  • Chronic Disease Diagnosis
  • Chronic Condition Management
  • Annual Wellness Visits

Team

  • Elizabeth D. Jackson, APRN — APRN
  • Allison M. Kilmer, APRN — APRN
  • Paul McFarlane, MD — MD

Insurance & Payment

  • WellCare of Connecticut, Inc.
  • United Healthcare
  • Senior Whole Health
  • Private Health Care Systems, Inc.
  • Prime Health Services
  • Oxford Health Plans
  • One Health Plan/ Great-West Healthcare
  • Northeast Health Direct
  • Multiplan
  • Medspan Medicare
  • Medspan Commercial
  • HMC/ Northeast Healthcare
  • Healthy Connecticut
  • Health New England
  • Health Direct
  • Health Connecticut
  • Harvard Pilgrim
  • Focus
  • First Health Group Corp.
  • Evercare
  • Essence Healthcare
  • Coventry
  • Corvel
  • Connecticare Medicare
  • Connecticare Commercial
  • Connecticare
  • Community Health Network of Connecticut, Inc.
  • Colonial Cooperative Care
  • Cigna Healthcare
  • CarePartners of Connecticut
  • BCBS Medicare
  • Anthem
  • Aetna

Languages Spoken

—

Social Media

TiktokTwitterYoutubeFacebookLinkedinInstagram

Photos

Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 1Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 2Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 3Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 4Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 5Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 6Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 7Hartford HealthCare HealthCenter - Primary Care - Norwich — Primary Care clinic in Norwich, CT — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • Hartford HealthCare Medical Group official website: 4.7 - 5.0 stars (individual provider ratings) (varies by provider)

Patients praise

  • timely appointments for some patients
  • friendly staff experiences reported by some users
  • high individual provider ratings on official websites
  • successful resolution of urgent health issues in specific instances

Common complaints

  • unprofessional or rude staff and provider behavior
  • difficulties with billing and payment arrangements
  • issues with scheduling and being turned away for minor lateness
  • perceived lack of compassion or empathy from staff

"The last time she went back to him to express her concern he was extremely rude, nasty and yelled at her. She was crying because she is scared for her health and rather than be supportive or possibly recommend a second opinion he raised his voice, yelling at her telling her to never come back."

— LocalityBiz user review for a Norwich provider

"My wife called out of concern for our INFANT 6 month old because he is running a 101 fever... The woman who answered was flippant and rude stating 'they couldn't do anything anyways'. God forbid you offer some bedside manner to a scared mother, let alone some human decency."

— LocalityBiz user review for Norwich urgent care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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Yale New Haven Health Urgent Care - Norwich

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Summary: Yale New Haven Health Urgent Care is a private, hospital-affiliated urgent care network owned by Yale New Haven Health System. It operates 19 locations across Connecticut and New York, offering walk-in and 24/7 virtual urgent care for non-life-threatening illnesses and injuries. Services include on-site X-ray and lab work, with weekday hours roughly 8:00 a.m.–8:00 p.m. and weekend/holiday hours about 9:00 a.m.–5:00 p.m. Insurance is accepted and self-pay options are available. The headquarters is in Brookfield, CT, founded in 2008. Notable contact options include multiple phone numbers for scheduling or inquiries. The Norwich-area location is not specifically listed among the provided offices. If you need the Norwich site details, please confirm the exact address or check the official urgent care page for the latest location list.

VerifiedOnline bookingEmergency careSince 2008
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