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Summary: Carbon Health operates a technology-enabled primary and urgent care network, including in-person and virtual visits, with services such as urgent care, testing (cold/flu/COVID), STI testing, and next-day turnaround. They run clinics nationwide in the U.S. (13 offices across the country, including in California) and offer telemedicine as part of a unified care model. Note: As of February 2026, Carbon Health filed for Chapter 11 bankruptcy protection to address substantial debt. Relevance to "Novato, CA Urgent Care - Vintage Oaks - Carbon Health Novato": - Carbon Health is a nationwide urgent care provider; however, the provided highlights do not confirm a specific Novato, CA location or a Vintage Oaks campus. - If you’re seeking urgent care in Novato, consider checking Carbon Health’s official site or mapping a nearby Carbon Health clinic to verify hours, services (urgent care, testing, telemedicine), and insurance coverage. - For alternatives in Novato, CA, you may also explore nearby urgent care options in Marin County or San Francisco Bay Area. Key details to know: - Industry: Hospitals and Health Care; Type: Private - Founded: 2015; Headquarters: Sunnyvale, CA (note: U.S. presence includes multiple California offices) - Services: Urgent care, primary care, telemedicine, testing (including COVID/flu), workplace health, STI testing - Status: Active company with bankruptcy filing in Feb 2026 (Chapter 11) - Contact: support@carbonhealth.com, info@carbonhealth.com; phone numbers available on their site - Website: carbonhealth.com If you want, I can check for a specific Novato location, hours, and services.

Clinic Type

Urgent Care

Address

132 Vintage Way, #F5, Novato, CA 94945

Phone

+1 (415) 539-3241

Email

support@carbonhealth.com

Opening Hours

Every day 9:00 AM – 7:00 PM

Telehealth

Virtual Urgent Care, Virtual Primary Care

Services Offered

  • Urgent Care
  • Virtual Urgent Care
  • Virtual Primary Care
  • Workplace Health
  • General Urgent Care Visit
  • UC Follow-up
  • TB Read (TB testing/clearance)
  • Cold and flu symptoms
  • Sore throat
  • Urinary tract infection
  • Drug Test
  • Cough
  • Injury
  • TB Read

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the hours for Urgent Care at Vintage Oaks?

Every day 9:00 AM – 7:00 PM

Do you offer Virtual Urgent Care?

Yes, Virtual Urgent Care is available.

What other services does this location offer?

Virtual Primary Care, Workplace Health, Urgent Care.

How can I book an appointment?

Reservations are easy to set up via their app.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye / General Aggregates: 4.7 out of 5 stars
  • Zocdoc: 4.9 out of 5 stars (59 reviews)
  • Apple Maps: 2.7 out of 5 stars (43 reviews)

Patients praise

  • Professional and thorough medical care
  • Kind and personable staff
  • Clean facility
  • Easy online appointment scheduling via the app

Common complaints

  • Long or unexpected wait times even with appointments
  • Perceived lack of professionalism or confusion among staff
  • Inconsistent quality of care between different practitioners

"Great service. I was seen on time. Staff and dr were great."

Birdeye review by Natasha Turner

"Horrible experience, besides the fact that they said I had to wait almost an hour when I got there ,everything that could go wrong was wrong. Everyone seems confused, uninformed unprofessional..."

Apple Maps review by JLara J.

"Carbon Health is hit-or-miss. You could see someone who's experienced, you could see someone who graduated last week, you could see someone incompetent."

Apple Maps review by Anne R.

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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