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About

Summary: West Suburban Medical Center is a private, non-sectarian hospital system based in Oak Park, Illinois, serving Oak Park and Chicago communities since 1914. It operates as part of Ramco Healthcare Holdings and provides comprehensive health care services, including emergency department care, across eight offices in the Illinois area. Notable details: 208 employees (up 5.3% YoY), annual revenue around $923.5M, and key leadership including the Emergency Department Medical Director. Contact options typically include main phone line 1-708-383-6200 and general email info@pipelinehealth.us. For emergency care specifically, you should visit the Oak Park emergency department or nearby River Forest facilities, as the system emphasizes accessible, community-focused emergency services. If you need exact ER wait times, current services offered at the Oak Park ER, or how to access urgent care, please specify and I can pull those details.

Clinic Type

Emergency Medicine

Address

1 Erie Court, Oak Park, IL

Phone

708-763-6518

Email

Opening Hours

24 hours a day, seven days a week

Emergency Care

Yes

Services Offered

  • Emergency Room Services

Insurance & Payment

Languages Spoken

Awards & Accreditations

  • Primary Stroke Center certification
  • Get With The Guidelines-Stroke Gold Plus Quality Achievement Award
  • Mission: Lifeline NSTEMI Silver Quality Achievement Award
  • Level Three Geriatric Emergency Department Accreditation from the American College of Emergency Physicians
  • Primary Stroke Center certification (PSC)
  • Level Three Geriatric Emergency Department Accreditation (ACEP)

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Birdeye: 2.1/5 (46)
  • MedicalRecords.com: 2.8/5 (154)
  • Nutrifinder: 2.1/5 (200)
  • Vivian Health: 2.6/5 (18)

Patients praise

  • Occasional positive interactions with specific staff members who were cited as professional or kind
  • Successful, timely care in isolated instances

Common complaints

  • Extended wait times in the emergency department
  • Reports of rude, disrespectful, or unhelpful front desk and nursing staff
  • Concerns regarding poor communication from medical staff
  • General unprofessional conduct and facility cleanliness issues

"I was in the ER waiting for over 2 hrs only thing they did was too my vitals...She literally made me feel like I was bothering her ! Go anywhere else except West Suburban!"

MedicalRecords.com review

"Waited in the waiting room for 6 hours and still no results. Ask the front desk about the wait time, mumble something slick under her breath."

Nutrifinder review

"It just warmed my heart! Yes, it was a long wait, but it was worth it. We got the medicine we needed the same day, and my daughter feels better. Thank you, Lou, for being kind and am proud of this hospital for turning its service around by hiring people like him."

LocalityBiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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