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About

Summary: Claxton-Hepburn Medical Center (CHMC), based in Ogdensburg, NY, operates as a nonprofit hospital system serving Ogdensburg, surrounding communities, and St. Lawrence County. CHMC runs the Claxton Campus, a 25-bed Critical Access Hospital with a 10-bed observation unit, and since October 2024 has functioned as a standalone psychiatric hospital offering acute inpatient mental health services (28 adult beds, 12 child/adolescent beds) under the Elizabeth May Duvall Child and Adolescent Behavioral Center. The organization emphasizes patient-centered care across multiple centers of excellence, including mental health, oncology, renal dialysis, wound care, sleep studies, and other specialties. CHMC is the region’s first hospital in the North Country (established 1855; current standalone psychiatric facility established 2024). Key contact/info: HQ at 214 King Street, Ogdensburg, NY 13669; main phone numbers include +1-315-393-3600 and +1-315-713-5144; emails medrecs@nshany.org and info@chmed.org.

Clinic Type

Emergency Medicine

Address

Ogdensburg Convenient Care Clinic, 100 Horwood Place

Phone

315.394.9462

Email

info@chmed.org

Opening Hours

Open Monday-Friday, 8 am – 4:30 pm (Lunch 12 pm – 1 pm)

Emergency Care

Convenient Care Clinic for urgent, non-emergency situations

Services Offered

  • Emergency Medicine
  • Urgent care
  • Convenient Care Clinic

Insurance & Payment

Languages Spoken

FAQs

Do all conditions require an Emergency Department visit?

No. CHMC offers care for urgent, but not emergency, situations at the Convenient Care Clinic.

What are the hours of operation?

Open Monday-Friday, 8 am – 4:30 pm. Closed for lunch from 12 pm - 1 pm.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vivian Health: 2.9 out of 5 stars (based on 17 reviews) (17 reviews)
  • Facebook: 76% recommend (277 reviews)
  • MedicalRecords.com: 3.8 out of 5 stars

Patients praise

  • Friendly and professional staff/physicians in certain instances
  • Efficient and timely care for some visitors
  • Kindness and patience shown toward patients and families
  • Positive surgical and recovery experiences

Common complaints

  • Extended wait times for registration and appointments
  • Difficulty reaching staff by phone or getting return calls
  • Frustration with new registration systems
  • Concerns regarding provider communication and listening skills
  • Inconsistencies in quality of care and follow-up communication

"I’ve always had good experiences at Convenient Care, but lately I’ve been really frustrated... The provider didn’t seem to listen and never explained what she was treating me for."

LocalityBiz (Reviewer: Kaitlin Abbrid)

"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system... These experiences do not reflect the level of care we strive to provide."

Brandon Bowline, COO, Claxton-Hepburn Medical Center

"I was treated so well and so kindly by all staff, nurses and doctors. They got me in really fast and were just all around kind. One of the best urgent clinics I've been to."

LocalityBiz (Reviewer: Emily Roberts)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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