Convenient Care Clinic - Claxton-Hepburn Medical Center
Emergency Medicine • Ogdensburg, NY • Since 1885
About
Summary: Claxton-Hepburn Medical Center (CHMC), based in Ogdensburg, NY, operates as a nonprofit hospital system serving Ogdensburg, surrounding communities, and St. Lawrence County. CHMC runs the Claxton Campus, a 25-bed Critical Access Hospital with a 10-bed observation unit, and since October 2024 has functioned as a standalone psychiatric hospital offering acute inpatient mental health services (28 adult beds, 12 child/adolescent beds) under the Elizabeth May Duvall Child and Adolescent Behavioral Center. The organization emphasizes patient-centered care across multiple centers of excellence, including mental health, oncology, renal dialysis, wound care, sleep studies, and other specialties. CHMC is the region’s first hospital in the North Country (established 1855; current standalone psychiatric facility established 2024). Key contact/info: HQ at 214 King Street, Ogdensburg, NY 13669; main phone numbers include +1-315-393-3600 and +1-315-713-5144; emails medrecs@nshany.org and info@chmed.org.
Clinic Type
Emergency Medicine
Address
Ogdensburg Convenient Care Clinic, 100 Horwood Place
Phone
315.394.9462
info@chmed.org
Opening Hours
Open Monday-Friday, 8 am – 4:30 pm (Lunch 12 pm – 1 pm)
Emergency Care
Convenient Care Clinic for urgent, non-emergency situations
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do all conditions require an Emergency Department visit?
No. CHMC offers care for urgent, but not emergency, situations at the Convenient Care Clinic.
What are the hours of operation?
Open Monday-Friday, 8 am – 4:30 pm. Closed for lunch from 12 pm - 1 pm.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 2.9 out of 5 stars (based on 17 reviews) (17 reviews)
- Facebook: 76% recommend (277 reviews)
- MedicalRecords.com: 3.8 out of 5 stars
Patients praise
- Friendly and professional staff/physicians in certain instances
- Efficient and timely care for some visitors
- Kindness and patience shown toward patients and families
- Positive surgical and recovery experiences
Common complaints
- Extended wait times for registration and appointments
- Difficulty reaching staff by phone or getting return calls
- Frustration with new registration systems
- Concerns regarding provider communication and listening skills
- Inconsistencies in quality of care and follow-up communication
"I’ve always had good experiences at Convenient Care, but lately I’ve been really frustrated... The provider didn’t seem to listen and never explained what she was treating me for."
— LocalityBiz (Reviewer: Kaitlin Abbrid)"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, COO, Claxton-Hepburn Medical Center"I was treated so well and so kindly by all staff, nurses and doctors. They got me in really fast and were just all around kind. One of the best urgent clinics I've been to."
— LocalityBiz (Reviewer: Emily Roberts)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cornerstones of Rural Healthcare: - North Country Now — Jul 25, 2025
- Claxton-Hepburn hospital headed toward fiscal cliff that could close facility, just as owners complete transition meant to stabilize center | Top Stories | nny360.com — Dec 5, 2025
- North Star Health to lay off more than 100 people from Claxton-Hepburn — Jan 19, 2026
- More than 100 employees cut from North Star Health Alliance as state continues to withhold funding - North Country Now — Jan 19, 2026
- North Star Health Alliance CEO resigns after layoffs | NCPR News — Jan 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
More emergency medicine clinics in Ogdensburg
Summary: The WellNow Urgent Care network is a privately held chain of walk-in urgent care clinics offering treatment for illnesses and injuries, rapid testing, and other health needs. Founded in 2012 and headquartered in Chicago, IL, WellNow operates in the United States with a presence in Canada and serves as an alternative to emergency rooms. The company has about 703 employees and reported annual revenue around $175.9 million. It is the successor to Five Star Urgent Care and currently lists 3 offices in the United States, including its Chicago HQ at 311 N Green St, Chicago, IL 60607. If you’re looking for Ogdensburg, NY locations specifically, this summary does not indicate an Ogdensburg site in the WellNow network.
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