Primary Care Providers - Claxton-Hepburn Medical Center
Internal Medicine • Ogdensburg, NY • Since 1885
About
Summary: Claxton-Hepburn Medical Center (CHMC), headquartered in Ogdensburg, NY, is a nonprofit health system serving Ogdensburg, surrounding communities, and St. Lawrence County. It operates the Claxton Campus, a 25-bed Critical Access Hospital with a 10-bed observation unit, and, since October 2024, a standalone psychiatric hospital offering acute inpatient mental health services (28 adult beds, 12 child/adolescent beds). CHMC also houses the Elizabeth May Duvall Child and Adolescent Behavioral Center, the region’s only inpatient facility of its kind, with plans to add 10 beds. The organization emphasizes patient-centered care across multiple centers of excellence, including mental health, general hospital services, and specialty care. Primary care services are part of its broader health system offerings, with a focus on serving North Country families. Key details: nonprofit, founded 1885, address at 214 King Street, Ogdensburg, NY. For primary care providers specifically, CHMC is the local health system that can connect patients to general internal medicine, family medicine, and related primary care services through its facilities in Ogdensburg.
Clinic Type
Internal Medicine
Address
214 King Street, Ogdensburg, New York 13669, US
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 2.9 / 5 (17 (Vivian))
- US News & World Report: 4 / 5
- Healthgrades: 60% (408 (survey respondents))
- Facebook: 76% recommend (277 reviews)
- MedicalRecords.com: 3.8 / 5 (20 reviews)
Patients praise
- Some staff recognized for being kind, professional, and thorough
- Positive feedback for specific surgeons, nurses, and medical teams
- Appreciation for quality care during urgent or emergency visits by some patients
Common complaints
- Long wait times for registration, lab work, and emergency services
- Perceived inattentive or rude staff behavior
- Difficulties reaching departments by phone or getting callbacks
- Concerns regarding communication about medical care, procedures, and test results
- Specific complaints about surgical outcomes and follow-up care
"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. ... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, COO of Claxton-Hepburn Medical Center"Ridiculously slow service, even for the ER. I have been here several times for emergencies and I walked out after getting no service from the doctor for over an hour."
— Patient review on LocalityBiz"The staff at Claxton Hepburn are kind and professional. Most importantly they are an excellent team of physicians and nurses!"
— Patient review on MedicalRecords.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kimberly M Hadian, MD - Family Medicine Physician in Canton, NY | Healthgrades — Oct 16, 2025
- Claxton-Hepburn to receive $18 million - North Country Now — Aug 8, 2025
- North country medical centers get millions in grants | Health Matters | nny360.com — Aug 10, 2025
- North Star Health Alliance CEO resigns after layoffs | NCPR News — Jan 27, 2026
- Ogdensburg City Council supports Gray’s plans for Claxton- Hepburn restructuring | Top Stories | nny360.com — Jan 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Ogdensburg
Summary for Ogdensburg - Community Health Center of the North Country - Franchise: The Community Health Center of the North Country (CHCNC) operates a primary care health center in Ogdensburg, NY, as part of its network of eight offices in the region. - Location: Ogdensburg address listed as 102 Ford St, Ogdensburg, NY 13669. - Services: CHCNC offers comprehensive primary care at the Ogdensburg site, with additions in pediatric care, behavioral health, and care coordination programs via the broader organization. - Access: The Ogdensburg site is part of CHCNC’s effort to provide accessible, high-quality healthcare to residents, including new patient availability and timely appointments. - Organization details: Nonprofit, founded 1975, headquartered in Canton, NY; serves multiple counties with a focus on low-income and individualized needs. Contact options include multiple regional phone numbers for scheduling and inquiries.
North Country Family Health NP, PLLC is a private, independent primary care practice and family health nurse practitioner office based in Ogdensburg, NY. It offers primary care services, physicals, and new-patient appointments. The headquarters is at 404 Cedar St, Ogdensburg, NY 13669, with 3 offices nationwide. The practice has about 3 employees and reported annual revenue around $23.76 million. Contact numbers: (315) 713-4328, (877) 566-0526, or (315) 713-4667. Website: northcountryfnp.com.
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