Convenient Care Clinic - Claxton-Hepburn Medical Center
Urgent Care • Ogdensburg, NY • Since 1885
About
Summary: - Claxton-Hepburn Medical Center (CHMC) is a nonprofit hospital system based in Ogdensburg, NY, founded in 1885. It operates the Claxton Campus, a 25-bed Critical Access Hospital with a 10-bed observation unit, delivering emergency and acute care across St. Lawrence County. - Since October 2024, CHMC transitioned into a standalone psychiatric hospital offering acute inpatient mental health services for adults (28 beds) and children/adolescents (12 beds). The Elizabeth May Duvall Child and Adolescent Behavioral Center is the center’s inpatient facility for youth, with plans to add 10 beds. - Services span mental health, oncology, renal dialysis, wound care (including hyperbaric oxygen therapy), breast health, pain management, sleep studies, gastroenterology, general and robotic surgery, pulmonology, and related healthcare offerings. - Key details: nonprofit, private ownership, 4 locations listed (all in Ogdensburg, NY HQ at 214 King Street). Revenue around $8.2M; ~138 employees. Industry focus includes hospitals and health care. - Contact/identity: Website claxtonhepburn.org; primary campus and services centered in Ogdensburg and North Country communities.
Clinic Type
Urgent Care
Address
100 Horwood Place, Ogdensburg, NY
Phone
315.394.9462
info@chmed.org
Opening Hours
Monday-Friday, 8:00 am – 4:30 pm (Closed for lunch 12:00 pm – 1:00 pm)
Emergency Care
Not all conditions require ED visit; urgent but not emergency care available at Convenient Care Clinic in Ogdensburg
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Not provided in text
Not provided in text
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 2.9/5 (17 reviews)
- MedicalRecords.com: 3.8/5 (20 reviews)
Patients praise
- Kind, professional, and supportive nursing staff
- Efficient care for out-of-town visitors
- Positive experiences with specific physicians and specialists
- Convenient availability for non-emergency needs
Common complaints
- Long wait times for appointments and medical services
- Difficulty with phone communication and scheduling
- Perceived lack of attentiveness or thoroughness by some providers
- Issues with the registration and administrative systems
- Inconsistent follow-up on prescriptions and test results
"I’ve always had good experiences at Convenient Care, but lately I’ve been really frustrated. I’ve had to go in three times over the past few weeks for the same infection, and my last visit was disappointing. The provider didn’t seem to listen and never explained what she was treating me for."
— LocalityBiz review (Kaitlin Abbrid)"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, Chief Operating Officer, Claxton-Hepburn Medical Center"The staff at Claxton Hepburn are kind and professional. Most importantly they are an excellent team of physicians and nurses!"
— MedicalRecords.com review (Rocket Vom Haus Juris)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cornerstones of Rural Healthcare: - North Country Now — Jul 25, 2025
- Claxton-Hepburn hospital headed toward fiscal cliff that could close facility, just as owners complete transition meant to stabilize center | Top Stories | nny360.com — Dec 5, 2025
- North Star Health to lay off more than 100 people from Claxton-Hepburn — Jan 19, 2026
- More than 100 employees cut from North Star Health Alliance as state continues to withhold funding - North Country Now — Jan 19, 2026
- North Star Health Alliance CEO resigns after layoffs | NCPR News — Jan 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Ogdensburg
Summary: - The Community Health Center of the North Country (CHCNC) is a nonprofit healthcare organization serving Franklin and St. Lawrence Counties in New York, with multiple sites including Ogdensburg. - Ogdensburg location: 102 Ford St, Ogdensburg, NY 13669. Recently active in recruiting and expanding services (e.g., new providers announced in 2026). - Services across CHCNC include primary care, pediatrics, dental, behavioral health, women's health, dermatology, physical therapy, substance use care coordination, care coordination, health insurance enrollment, WIC, and school-based services. - Organization details: Founded 1975; HQ in Canton, NY; 8 offices nationwide (within NY). Focus on accessible, high-quality care for all income levels. - Contact: General inquiries and appointments associated with Ogdensburg site can be coordinated via the center’s phone options and Ogdensburg-adjacent outreach. If you’re specifically looking for Ogdensburg services, you can visit the Ogdensburg site at 102 Ford St or call the Ogdensburg center line to schedule or inquire about pediatric, primary care, and other services.
Summary: The WellNow Urgent Care network is a privately owned group of walk-in clinics offering urgent care for illnesses and injuries, rapid testing, and other health services. Founded in 2012 and headquartered in Chicago, IL, WellNow operates in multiple states and Canada, with hundreds of employees and about $176M in annual revenue. It previously operated under the Five Star Urgent Care name and now functions as an Illinois-based, Midwest-and-nearby-region urgent care provider. The provided page indicates WellNow has three U.S. offices listed in Chicago, Illinois, which appear to be administrative or corporate addresses rather than patient-facing clinics in Ogdensburg specifically. If you’re seeking WellNow locations in Ogdensburg, NY, this page does not confirm a site there; you may need to search WellNow’s location finder for Ogdensburg or nearby clinics.
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