Family Practice Clay/Liverpool
Internal Medicine • Oswego, NY • Since 2010 • 1 location at Clay/Liverpool locations
About
Summary: Crouse Medical Practice is a nonprofit multi-specialty physician group based in Syracuse, NY, founded in 2010. It operates three U.S. offices, including its headquarters at 739 Irving Avenue, Syracuse. The practice employs about 114 staff and generated around $6.5 million in annual revenue. It offers a broad range of medical specialties, including primary care physicians accepting new patients, neurosurgery, neurology, spine and brain tumor surgery, cardiology, sleep medicine, endocrinology, and pulmonology. For primary care or specialist appointments in the Syracuse area (including Clay/Liverpool/Oswego-friendly options via its contact page), patients can schedule via crousemed.com/contact.
Clinic Type
Internal Medicine
Address
8324 Oswego Road, Suite D, Liverpool, NY 13090
Phone
+13156526551
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Opening Hours
Monday - Friday: 8:00AM - 4:30PM; Closed Saturday and Sunday
Services Offered
Team
Insurance & Payment
Since plan coverage is frequently updated it is recommended to check with insurance provider or contact office to confirm acceptance for specific physicians/services
Not specified
Languages Spoken
FAQs
What insurance plans are accepted?
Crouse Medical Practice participates with most major insurance plans. Confirm with office for current coverage.
What are the hours of operation?
Monday - Friday: 8:00AM - 4:30PM. Closed Saturday and Sunday.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 3.5/5 (12 (Yelp))
- WebMD Care: 5/5 (13 (Dr. Brian Smith profile))
Patients praise
- Highly regarded physicians and medical providers who are compassionate and thorough
- Convenient office hours, including availability on some Saturdays
- Efficient and friendly experiences for some patients during visits
- Professional and helpful medical staff (nurses, PAs, etc.)
Common complaints
- Difficulty reaching the office by phone
- Issues with administrative/management changes after being acquired by Crouse Medical Practice
- Reports of rude or condescending behavior from specific staff members
- Concerns about staff retention and patient access to care
- Strict or frustrating policies regarding new patients or lapsed status
"He really listens to what I have to say and answers me in terms I can understand without talking down to me. Some of the nurses aren't always great when they call with test results but that's not Dr. Smith. He's a wonderful doctor."
— Patient review for Dr. Brian Smith (Vitals)"It is only going to get worse for the patients as Crouse cannot get or keep staff. The sole focus of CMP is business, they could care less about the patients and staff."
— Review for Family Practice Associates LLC (Vitals/WebMD)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Oswego Health opens Clay PrimeCare, its first Onondaga County primary care site — May 7, 2026
- New primary care clinic to open in Onondaga County — Feb 25, 2026
- Clay PrimeCare — Feb 26, 2026
- Oswego County TodayOswego Health Expands into Onondaga County, Investing in Primary Care with New Clay Medical Practice — Feb 2, 2026
- St. Joseph’s Health Welcomes Dr. Miranda Gonzalez, Family Medicine Physician and Hospitalist | St. Joseph's Health Syracuse, New York (NY) Hospitals — Jan 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
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