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Clinic Type

Internal Medicine

Address

Phone

+3153263440

Email

ohbilling@oswegohealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • internal medicine
  • preventive care
  • routine check-ups
  • immunizations
  • management of chronic conditions
  • health promotion
  • disease prevention
  • health maintenance
  • counseling
  • patient education
  • diagnosis and treatment of acute and chronic illnesses
  • women’s services
  • point of care testing services

Team

  • Oswego PrimeCare physicians and staff — Internal Medicine/Primary Care team at Oswego PrimeCare
  • Dr. Douglas Guenter, Joined Oswego Family Physicians in 2006; joined Oswego Health team in 2018; Family Practice Residency 1999; U.S. Air Forces Major — Physician
  • Joan Newell, MD, Internal Medicine Residency 2011; University of Vermont College of Medicine; Cayuga Medical Associates; Oswego Health since 2022 at Oswego PrimeCare — Physician
  • Sami Blais, PA, Drexel University BS in Health Sciences 2020; MS in Physician Assistant Studies 2021 — Physician Assistant
  • Jessica Digby, PA, BS in Health Science; MS in Physician Assistant Studies; 19 years as PA — Physician Assistant
  • Bobbie Rae VanGorder, PA, Master of Science in Physician Assistant Studies; NP/PA credentials; CPR/BLS/AED — Physician Assistant
  • Christine Ma, DO, DO; residency at Lehigh Valley Health Network; Board-certified in family medicine; quality/improvement projects — Family Medicine physician

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • rater8: Generally high, often ranging between 4.9 and 5.0 on independent rater8 platforms for specific individual providers within the Oswego Health network (Varies widely by provider, ranging from dozens to over 100 ratings for established practitioners)
  • ComplaintsBoard: 3.0/5 (based on limited sample) (0 reviews and 2 complaints)
  • Vitals: 4.0/5 (Not explicitly stated total count)

Patients praise

  • High levels of patient satisfaction with individual provider expertise and knowledge
  • Strong appreciation for providers who are attentive listeners and caring during consultations
  • Positive reception of staff professionalism and empathy at certain practices like Oswego PrimeCare
  • Highly favorable ratings for many specific primary care physicians and nurse practitioners in the Oswego Health network

Common complaints

  • Difficulty securing timely appointments for sick visits or checkups
  • Limited flexibility and availability for urgent care needs
  • Concerns regarding administrative oversight or dismissed medical symptoms in the practice
  • Isolated reports of poor bedside manner or communication issues with specific providers

"The reason I’m putting a negative review is because anyone considering this place should be warned there is zero availability or flexibility for sick appointments or checkups. ... So be aware that you will rarely get seen by a pcp for care with this practice."

LocalityBiz review of PrimeCare

"Does not listen to patient, does what she wants and dismisses a patients issue, I told her about my knee issue... and she told me we will talk about it another time and told me to leave the office."

rater8 review for Dr. Joan Newell

"He cares about every one of his patients, takes the time to get to know them on a personal level so that he can adequately treat them. ... He is amazing."

Vitals review for Dr. Mark Humphrey

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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