Behavioral and Mental Health Near Me in Palatine, IL - Ascension
Behavioral Health • Palatine, IL
Clinic Type
Behavioral Health
Address
1786 Moon Lake Blvd Ste 104, Hoffman Estates, IL 60169
Phone
(847) 755-8090
careers@ascension.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
https://healthcare.ascension.org/find-care/specialty/behavioral-and-mental-health/palatine--illinois
Emergency Care
If you are experiencing a life-threatening emergency, call 911 or go directly to the ER.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com (Ascension Alexian Brothers Behavioral Health Hospital): 2.3/5 (361 reviews)
Patients praise
- Some staff, particularly at the front desk, described as amazing or friendly
- Recognized for comprehensive specialized programs in eating disorders and other areas
- Some patients report positive interactions with specific doctors or nurses
- Hospital noted to offer free mental health assessments
Common complaints
- Poor customer service and difficulty communicating with staff
- Concerns regarding unprofessionalism and lack of empathy from some providers
- Issues with billing, insurance coordination, and appointment scheduling
- Complaints about patient communication, specifically regarding medical updates or care plan changes
- Reports of long wait times and unresponsive administrative staff
"I raised concerns about her behavior with management and requested to switch providers, only to be told, “Your treatment plan won’t change with another provider.” That response made it clear they prioritize policy over patient care."
— LocalityBiz review regarding Ascension Illinois Behavioral Health"I am her poa and not one time did the Dr call me and tell me what was going on or about medicine changes or anything."
— Rehab.com review regarding Ascension Alexian Brothers Behavioral Health HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Endeavor Health expanding mental health services at new Palatine location — Apr 20, 2026
- Programs | Ascension Alexian Brothers Behavioral Health Hospital — Aug 12, 2025
- Brandon Pressley Williams, Nurse Practitioner | PALATINE, IL | WebMD — Jun 14, 2026
- Endeavor expands behavioral health services to Palatine - Crain's Chicago Business — Apr 22, 2026
- Endeavor health opens outpatient behavioral health center palatine — May 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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