Behavioral Health Care
Behavioral Health • Palmer, AK
Clinic Type
Behavioral Health
Address
1363 W. Spruce Ave.; 5801 E Bogard Rd; 352-3363; 337; Big Lake, AK 99623-9663; 425 East Dahlia Avenue, Ste M
Phone
907-376-2411
support@ak-ehealth.org
Opening Hours
Mon - Fri : 7:00 AM - 5:00 PM; Mon - Thurs : 7:00 AM - 5:00 PM; additional hours appear per location
Emergency Care
Crisis intervention services 24 hours a day, 7 days a week; call 907-376-2411
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services does Mat-Su Health Services offer in behavioral health?
A range of behavioral health resources and treatments for people of all ages and demographics, including counseling for children, teens, and adults, as well as individual and group therapy, psychiatric evaluation and medication management and/or referral to rehabilitative services.
Who is eligible for counseling services?
Eligibility criteria apply; those who meet criteria can access a full range of behavioral health care for children, adolescents, and adults.
How can I access behavioral health services?
Please call for an eligibility screening (907) 376-2411. Same-day appointments for screenings are usually available.
What is OnTrAK?
OnTrAK is a program for youth and young adults aged 15-25 in the Mat-Su Borough who are experiencing early signs and symptoms of psychosis.
What are the clinic hours and locations?
Wasilla Location: 1363 W. Spruce Ave., Wasilla, AK 99654; Clinic Hours Mon-Fri 7:00 AM - 5:00 PM. Other locations include Big Lake and Bogard with varying hours listed on the site.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye / Google: 2.3 - 2.8/5 (9 - 15 reviews)
- Birdeye / Google (Neurobehavior North, Inc.): 2.8/5 (5 reviews)
Patients praise
- Some patients appreciate the clinical staff (therapists).
- Availability of services in a region where options may be limited.
- Positive comments regarding individual staff members and facilities in some instances.
Common complaints
- Reports of inaccessible and disorganized administrative systems, including scheduling issues (canceled or missed appointments) and communication failures.
- Concerns regarding the clinical quality, specifically allegations of rude, dismissive, or insensitive behavior from some providers.
- Complaints about perceived lack of diagnostic thoroughness or follow-up care.
"They’ve successfully made their system inaccessible."
— Patient review for Providence Mat-Su Behavioral Health"They cancel appointments and don’t tell us... and then they get irritated when my daughter doesn’t show up for an appointment they didn’t tell us about!"
— Patient review for Providence Mat-Su Behavioral Health"The only experience with a healthcare professional that made me feel worse about myself."
— Patient review for Neurobehavior North, Inc.Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Alaska Department of Health approves behavioral health hospital for Mat-Su Valley — Feb 25, 2026
- Behavioral Health Network Expands Mobile Methadone Program - Health Care News — Sep 18, 2025
- Mat-Su Regional Medical Center plans $70 million behavioral health expansion — Jul 11, 2025
- Endeavor Health opens new outpatient behavioral health center in Palatine, expanding access to care in northwest suburbs | Endeavor Health — May 4, 2026
- Crossroads to close in March – Creston News — Feb 11, 2026
Information sourced from the clinic's website as of July 10, 2026.
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