PCP Clinics and Pharmacies | HPSM Members
Pharmacy • Palo Alto, CA
Clinic Type
Pharmacy
Address
380 90th St., Daly City, CA 94015
Phone
650-301-8600
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Opening Hours
Monday–Friday: 8:00 a.m.–5:00 p.m.
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What should I do if my prescription is denied at the pharmacy?
Your doctor needs to request prior authorization from HPSM to get coverage for that medicine. They can do that by filling out the Pharmacy Prior Authorization Request Form and faxing it to 650-829-2045.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (CVS Pharmacy Palo Alto): 2.1 stars (53 reviews)
- HPSM CAHPS Survey: 67.0% top-box (Health Plan Rating)
Patients praise
- strong provider communication reported in survey metrics
- positive feedback regarding support staff listening to patient concerns at specific community centers
- efforts by HPSM to improve patient experience through the Patient Experience Framework and advisory councils
Common complaints
- difficulties with out-of-network coverage and reimbursement claims
- mixed performance and challenges in CAHPS survey results, specifically in rating of personal doctor and coordination of care
- reports of negative experiences with specific providers or clinic staff in the area
"The doctors and support staff really listen. They ask what is bothering me, and anything that pops up, they’ve got somebody for it."
— HPSM member story about San Mateo Medical Center"I would have rated HPSM a ZERO star if the system lets me post."
— User review on LocalityBiz regarding HPSM claim denialSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- [PDF] Medi-Cal Provider Directory - Health Plan of San Mateo — Jun 29, 2026
- [PDF] Handbook - Health Plan of San Mateo — Jul 14, 2025
- Home | Health Plan of San Mateo HPSM — Aug 13, 2025
- Member Newsletter | HPSM Members — Oct 21, 2025
- Member Newsletter | HPSM Members — Apr 16, 2026
Information sourced from the clinic's website as of July 10, 2026.
More pharmacy clinics in Palo Alto
Stanford Health Care Specialty Pharmacy in Palo Alto is a specialty pharmacy within Stanford Health Care, focused on supporting patients with complex conditions (e.g., oncology, hematology, hepatitis B/C) and serving doctors, clinics, and locations. Located inside the Comprehensive Cancer Center, it offers medication access and support, alongside services like billing insurance, medical records support, video visits, and COVID-19 resources. Key details: founded 2017, headquartered in Palo Alto, CA; contact via guestservices@stanfordhealthcare.org or 650-736-3800 / 833-608-2651 / 650-498-3333. Website: stanfordhealthcare.org/medical-clinics/stanford-health-care-pharmacy.html.
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