Stanford Health Care Specialty Pharmacy
Pharmacy • Palo Alto, CA • Since 2017
About
Stanford Health Care Specialty Pharmacy in Palo Alto is a specialty pharmacy within Stanford Health Care, focused on supporting patients with complex conditions (e.g., oncology, hematology, hepatitis B/C) and serving doctors, clinics, and locations. Located inside the Comprehensive Cancer Center, it offers medication access and support, alongside services like billing insurance, medical records support, video visits, and COVID-19 resources. Key details: founded 2017, headquartered in Palo Alto, CA; contact via guestservices@stanfordhealthcare.org or 650-736-3800 / 833-608-2651 / 650-498-3333. Website: stanfordhealthcare.org/medical-clinics/stanford-health-care-pharmacy.html.
Clinic Type
Pharmacy
Address
875 Blake Wilbur Dr, Palo Alto, CA 94304
Phone
650-736-3800
GuestServices@stanfordhealthcare.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
After-hours phone access to clinical staff at 650-736-3800
Services Offered
Insurance & Payment
—
Credit/debit card, Check, No-cash location, No cash location
Financing: Financial Assistance for patients who qualify; Automatic manufacturer discounts on eligible medications
Languages Spoken
Current Offers
Welcome Bag and in-depth pharmacist consultation — null
FAQs
Is the pharmacy a no-cash location?
Yes, purchases are with credit/debit card or check.
How can I transfer a prescription?
Contact the Stanford Health Care Specialty Pharmacy to initiate a transfer.
What are accepted forms of payment?
In keeping with Stanford Health Care policy, the pharmacy is a no-cash location so purchases can be made with credit/debit card or check.
How can I reach the pharmacist outside of normal hours?
You can leave a message for the pharmacy or request refills using the automated phone system 24/7. For other inquiries, after-hours access to clinical staff is available.
How do I refill a prescription with no refills remaining?
Contact your prescriber via MyHealth or phone call to send a prescription renewal to the pharmacy. You can also request existing refills for ongoing medications through the automated phone system. If enrolled in the optional Medication Management Program, the pharmacy will contact you each month to remind you of refills that are due and review your medication profile.
Can the pharmacy help with insurance authorizations or discounts?
Yes. The pharmacy works with insurance plans to review coverage and request prior authorizations for specialty medications. Additionally, they automatically apply available manufacturer discounts on eligible specialty medications and offer financial assistance for patients who need it.
What additional benefits does first-time enrollment include?
First-time patients receive a ‘Welcome Bag’ with important information about the pharmacy and an in-depth consultation with the pharmacist to review medications and discuss strategies to simplify regimens and improve adherence.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- BirdEye: 3 out of 5 stars (11 reviews)
- ComplaintsBoard: 1.5 out of 5 stars (for the broader organization) (54 complaints (broader organization))
Patients praise
- convenient access to specialty medications
- aims to improve patient outcomes
Common complaints
- poor customer service skills
- ineffective complaint resolution process
- billing issues and surprise bills
- lack of care or concern
- communication issues
"only 12% of 54 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints."
— ComplaintsBoardSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Elizabeth Oyekan, PharmD | News Center — Sep 11, 2025
- SCI Spotlight Investigational Drug Service | Stanford Cancer Institute — Sep 9, 2025
- Sarah Kim — Jul 4, 2026
- Pharmacy Technician - Redwood City Cancer Center (Full-Time, 10-Hour Day Shifts), Stanford Health Care — Jul 16, 2025
- Una Lee — Jul 2, 2026
Information sourced from the clinic's website as of July 10, 2026.
More pharmacy clinics in Palo Alto
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other pharmacy clinics in Palo Alto, or search the full directory by insurance, ratings, and more.