Palo Alto, CA Psychiatrists | Sutter Health Doctors
Psychiatry • Palo Alto, CA
Clinic Type
Psychiatry
Address
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Phone
855-398-1633
S3ContactCenterCBO@sutterhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye / ComplaintInfo.com aggregate listings: 1.7 to 2.3 out of 5 stars (aggregate) (varies by platform (e.g., 16 reviews cited))
- Vitals.com (Dr. Alan Brauer): 3.5 out of 5 stars (21 ratings, 15 reviews)
- Healthgrades (Dr. William Sastry): 5.0 out of 5 stars (2 reviews)
Patients praise
- some providers are described as caring and professional
- urgent care staff noted as friendly and efficient in specific instances
- high satisfaction ratings for certain individual specialist care experiences
Common complaints
- billing disputes and unexpected charges for services deemed 'free' or preventative
- difficulty with administrative staff and appointment scheduling
- perceived lack of communication or delayed responses from providers
- frustration with management and patient relations departments regarding complaint resolution
"This is total fraud with billing code. I requested for Annual routine preventative examination and booked the appointment accordingly. They changes the billing code and added unnecessary charges."
— PissedConsumer (PAMF Review)"It has been determined that the documentation in her medical record did not support the additional charges. The charges are being removed. We are very sorry for the concern this has caused."
— NBC Bay Area (Sutter Health spokesperson statement)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Neema Y. Shayo, N.P. | Psychiatry in Palo Alto, CA | Sutter Health
- Palo Alto, CA Psychotherapist, Psychiatry and Behavioral Health
- Dr. Wendy M. Froehlich-Santino, MD - Psychiatrist in Palo Alto, CA — May 14, 2026
- Dr. Alisa Olmsted, Psychiatrist | Palo Alto, CA | WebMD — Jan 20, 2026
- Best Psychiatrists Near Me in Palo Alto, CA | Zocdoc
Information sourced from the clinic's website as of July 10, 2026.
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