Stanford Express Care Clinic – Palo Alto
Urgent Care • Palo Alto, CA • Since 1885 • 1 (Palo Alto) locations
About
Summary: Stanford Health Care (SHC) is a nonprofit hospital system and part of Stanford Medicine, headquartered in Palo Alto, CA. Established in 1885, SHC delivers comprehensive care across specialties including cancer, heart disease, brain disorders, and primary care. It operates six U.S. offices (primarily in Palo Alto, Stanford, and surrounding areas) and employs about 9,423 staff with approximately $8.0B in annual revenue. For inquiries, contact guestservices@stanfordhealthcare.org or call 650-498-3333 / 650-498-9000 / 650-723-4000. If you’re specifically looking for “Stanford Express Care Clinic – Palo Alto,” this page confirms SHC as the parent organization but does not provide details on a standalone clinic named “Express Care.” For location-specific information, consider visiting the Stanford Health Care facilities directory or calling the listed numbers.
Clinic Type
Urgent Care
Address
211 Quarry Rd, Ste. 102, Palo Alto, CA 94304
Phone
650-736-5211
GuestServices@stanfordhealthcare.org
Opening Hours
8:30am to 9:00pm, 7 days a week
Telehealth
Video visits available for eligible patients via MyHealth app
Emergency Care
No (Express Care is for non-emergency, same-day care when ED isn’t appropriate)
Services Offered
Insurance & Payment
Your express care visit will be billed as an office visit (not an emergency room visit). Payment of a copay may be required at the time of visit. Hospital and professional fees may also apply for additional services like medication/vaccine administration or lab/radiology services, among other procedures. You will be billed separately for any additional services.
Copay at time of visit, Billing for additional services separately, Insurance billed separately for additional services
Languages Spoken
Pricing
FAQs
What conditions does Express Care treat?
Cold, cough, sinus infection, sore throat, earache, fever; flu; abdominal pain, diarrhea, vomiting; urinary tract infections; minor injuries such as cuts and burns.
Are video visits available?
Yes, for patients 18 years and older who have visited an Express Care clinic at least once previously; can schedule via MyHealth app.
What are the Express Care hours?
8:30am to 9pm, 7 days a week.
Where is the Express Care Clinic located?
211 Quarry Rd, Ste. 102 Palo Alto, CA 94304.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- UrgentCareMap: 3.5/5 (based on 42 reviews) (42 reviews)
- UniLocal: 3.3/5 (based on 13 reviews) (13 reviews)
Patients praise
- Modern and clean facility design
- Seamless integration with Stanford Health Care's medical records and specialists
- Competent medical care for some patients
- Convenience of same-day appointments for minor conditions
Common complaints
- Long wait times
- Administrative or bureaucratic inefficiencies
- Perceived unprofessionalism or lack of empathy from staff
- Concerns regarding treatment effectiveness or medication side effects
- Challenges with insurance authorizations and prescription processing
"Stanford is not what it used to be any more... it is painful to see how their healthcare system is gradually getting buried in the quagmire of bureaucracy."
— Yelp via MapQuest"This place is so deceiving, you think Stanford Hospital and its affiliates would be the shining beacon of healthcare in a sea of mediocrity... Long waits times, lots of paperwork, and understaffed."
— UniLocal"Holistic and competent care."
— Bay Area Consumers' CheckbookSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Citing shutdown, Stanford Health Care stops telehealth visits - Palo Alto Online — Nov 6, 2025
- Stanford children’s hospital opens new treatment spaces - Palo Alto Online — Jul 21, 2025
- New Bass Center Clinic and Infusion Center to Facilitate Healing — Jul 15, 2025
- Express: Stanford Health Care halts telehealth visits | Demand for food aid surges in Palo Alto as benefits lapse - Palo Alto Online — Nov 7, 2025
- Lucile Packard Children’s Hospital Opens New Outpatient Clinic And Infusion Center In Palo Alto, California - HCD Magazine — Aug 22, 2025
Information sourced from the clinic's website as of July 10, 2026.
More urgent care clinics in Palo Alto
Summary: The Quality Urgent Care site lists 10 U.S. offices, including the San Marcos and San Antonio locations along I-35, as well as the HQ in San Antonio. If you’re seeking care near I-35 South near Palo Alto Road, the San Antonio offices at 19422 N US HWY 281 (HQ) and 318 W Loop 1604 N, and the San Marcos location at 200 IH 35 N, Ste. 102 are the closest in the I-35 corridor. For precise directions or to confirm hours, contact or visit the HQ or nearby San Antonio/San Marcos offices.
Sutter Urgent Care at 795 El Camino Real, Palo Alto, CA 94301 is part of Sutter Health’s Palo Alto Medical Foundation network. It provides urgent care services (care for non-emergency, time-sensitive conditions) at the Palo Alto location on El Camino Real. The facility is associated with PAMF’s Palo Alto campus and is one of several Sutter/PAMF locations in the region. For exact hours, wait times, or to verify services offered at this specific urgent care, check Sutter Health’s site or call ahead.
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