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About

Carle Health is a nonprofit health system based in Urbana, Illinois, operating eight hospitals and related health services across Illinois, with a focus on clinical care, research, academics, and health insurance. Key facts: - Founded 1946; nonprofit ownership; 3,358 employees reported (growth noted), revenue around $315M. - Part of Carle Health’s broader network, including the Carle Illinois College of Medicine and Stephens Family Clinical Research Institute. - Services span cardiovascular, neuroscience, digestive health, cancer, spine, pediatrics, level 1 trauma, level 3 NICU, and epilepsy centers, with a commitment to research and clinical trials. - Locations: HQ at 611 W. Park St., Urbana, IL; operations extend through Illinois with affiliated entities (note: references to broader international locations in highlights appear inconsistent with Carle’s core U.S. focus). - Careers: open positions include nursing, research, and allied health roles (e.g., RN residencies, SLP, child life, pharmacy tech). If your focus is “Urological Diagnosis & Treatment Options,” this Carle resource page doesn’t provide explicit urology details in the highlights provided. For urology-specific diagnosis and treatment options, consider: - Checking Carle’s urology or surgical services pages on carle.org. - Searching for “Carle Health urology” or the Carle Illinois College of Medicine urology specialists. - Contacting patient relations at the provided numbers or patient.relations@carle.com for referrals and program specifics.

Clinic Type

Urology

Address

611 W. Park St., Urbana, IL 61801, US

Phone

+12173833311

Email

patient.relations@carle.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • urology

Technology & Equipment

  • Aquablation Therapy
  • Urolift

Team

  • Dr. Vicken Chalian, MD (implied by physician) — Carle Health Physician Partner, Premier Medical Group - Urology
  • Alan Glatz — APRN, CNP

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • U.S. News & World Report (Dr. Giovanni Colombo): 2 out of 5 (17 reviews)
  • Vitals (Dr. Joseph Banno): 2.7 out of 5 (22 reviews)
  • WebMD (Dr. Joseph Banno): 3.5 out of 5 (43 ratings, 3 reviews)
  • Medicai (Carle Health Methodist Hospital): 2.5 out of 5 (23 reviews)

Patients praise

  • some patients appreciate the competence and professional expertise of specific providers
  • praise for staff in specific departments such as medical imaging for friendly and efficient service
  • availability of advanced diagnostic and surgical options for urological conditions

Common complaints

  • administrative and scheduling challenges, including difficult follow-up on prescriptions and lack of returned phone calls
  • concerns regarding medical errors and documentation practices
  • reports of poor bedside manner or communication from some providers
  • perceived focus on financial gain or bureaucratic process over patient-centered care
  • difficulties navigating insurance, appeals, and authorization processes

"Appointment problems, 2 hours in waiting room, rude staff, scare tactics, and unnecessary tests ordered. ... I would NOT recommend this doctor to anyone."

Vitals (Patient review of Dr. Joseph Banno)

"Horrible staff follow up. Absolutely incompetent ability to work with insurance companies ! ... Return phone calls are seldom. Talking to a person on the phone is rare."

WebMD (Patient review of Dr. Joseph Banno)

"Patients appreciate the personalized care and professional expertise of the team."

Medicai (Review summary of Carle Health Methodist Hospital)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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