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About

Community Behavioral Health (CBH) is a Philadelphia-based nonprofit, 501(c)(3) organization that has provided mental wellness and behavioral health services for over 25 years. Headquartered in Philadelphia and with a presence in Kenya, CBH contracts with the City of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services to manage behavioral health services for Medicaid recipients in Philadelphia County.

Clinic Type

Behavioral Health

Address

801 Market Street, 7th Floor, Philadelphia, PA 19107, US

Phone

Member Services 888-545-2600

Email

rhashidah.perry-jones@phila.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Suicide & Crisis Lifeline 988

Services Offered

  • Behavioral health services
  • Substance use services
  • Behavioral health provider information
  • Provider education resources
  • Family Navigator Program
  • News blasts/updates
  • Care coordination/coverage assistance
  • Leadership and research collaboration

Team

  • Donna Bailey — CEO
  • Dr. Samuel Williams III — Chief Medical Officer
  • Dr. Frank Johnson — Director of Primary Care Behavioral Health

Insurance & Payment

—

Languages Spoken

—

Current Offers

Discover Your CBH Membership

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com / Google Reviews: 2.69 / 5 (39 reviews)

Patients praise

  • Helpful, professional service experiences reported by some members
  • Reported overall member satisfaction rates of 85.3% in recent surveys
  • High satisfaction rates (93%) in provider satisfaction surveys
  • Access to a wide network of behavioral health providers

Common complaints

  • Complaints regarding unprofessional, rude, or impatient customer service by phone representatives
  • Internal reports identifying "quality of care" as the largest category of member complaints
  • Audit findings noting non-compliance with requirements for prior authorization denials
  • Historical reports of lack of oversight and accountability in operations

"He was unprofessional, rude, impatient then claimed my phone went "in and out". When I requested a manager as well as the next representative on call magically he could hear me just fine. He sounded under the influence or tired."

— Rehab.com review

"Only called to set up the BH side of things but it went so unbelievably smoothly! ... I was given more helpful information than I was even requesting, and I was treated with human decency."

— Rehab.com review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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