
Community Behavioral Health
Behavioral Health • Philadelphia, PA • Since 1997
About
Community Behavioral Health (CBH) is a Philadelphia-based nonprofit, 501(c)(3) organization that has provided mental wellness and behavioral health services for over 25 years. Headquartered in Philadelphia and with a presence in Kenya, CBH contracts with the City of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services to manage behavioral health services for Medicaid recipients in Philadelphia County.
Clinic Type
Behavioral Health
Address
801 Market Street, 7th Floor, Philadelphia, PA 19107, US
Phone
Member Services 888-545-2600
rhashidah.perry-jones@phila.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
Suicide & Crisis Lifeline 988
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Current Offers
Discover Your CBH Membership
Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com / Google Reviews: 2.69 / 5 (39 reviews)
Patients praise
- Helpful, professional service experiences reported by some members
- Reported overall member satisfaction rates of 85.3% in recent surveys
- High satisfaction rates (93%) in provider satisfaction surveys
- Access to a wide network of behavioral health providers
Common complaints
- Complaints regarding unprofessional, rude, or impatient customer service by phone representatives
- Internal reports identifying "quality of care" as the largest category of member complaints
- Audit findings noting non-compliance with requirements for prior authorization denials
- Historical reports of lack of oversight and accountability in operations
"He was unprofessional, rude, impatient then claimed my phone went "in and out". When I requested a manager as well as the next representative on call magically he could hear me just fine. He sounded under the influence or tired."
— Rehab.com review"Only called to set up the BH side of things but it went so unbelievably smoothly! ... I was given more helpful information than I was even requesting, and I was treated with human decency."
— Rehab.com reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Division of Community Behavioral Health (CBH) - DBHIDS — Oct 24, 2025
- 2025 CBH Annual Report - Community Behavioral Health — Jan 12, 2026
- As many as 90,000 Philadelphians at risk of losing Medicaid - WHYY — May 4, 2026
- Economic and Social Impacts of CBH’s Medicaid Funding - Econsult Solutions, Inc. — Feb 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
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