Community Behavioral Health
Psychology • Philadelphia, PA • Since 1997
About
Community Behavioral Health (CBH) is a Philadelphia-based nonprofit organization (founded 1997) that acts as the City of Philadelphia’s contracted manager for Medicaid behavioral health services in Philadelphia County. With 302 employees and roughly $500M+ in annual revenue, CBH aims to expand access to high-quality, accountable mental health and substance use services for Philadelphia residents. The organization operates across four offices (headed at 801 Market Street, Philadelphia) and emphasizes partnerships, innovation, and comprehensive member services to improve mental wellness. CBH also maintains a presence beyond the U.S., including operations in Kenya. If you’re seeking career opportunities or information on Philadelphia’s behavioral health network, CBH is a central hub.
Clinic Type
Psychology
Address
801 Market Street, 7th Floor, Philadelphia, PA 19107, US
Phone
888-545-2600
rhashidah.perry-jones@phila.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
Suicide & Crisis Lifeline 988
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Current Offers
Discover Your CBH Membership
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com / Google Reviews aggregation: 2.69/5 (39 reviews)
Patients praise
- Overall member satisfaction consistently meets or exceeds the 85% threshold goal in annual surveys (e.g., 87.8% in 2024 reporting)
- Efficiency in resolving complaints, with high resolution rates within required timelines (e.g., 99.7% of complaints resolved within 30 days in certain reports)
- Some members report smooth experiences with intake and helpful, passionate staff when successfully connected
Common complaints
- Concerns regarding quality of care, which remains the largest category of complaint despite overall satisfaction targets being met
- Reports of unprofessional, rude, or impatient communication from staff during service intake or scheduling
- Audit findings citing non-compliance with federal and state requirements for prior authorization denials
- Historical concerns from city audits regarding administrative oversight and accountability
"Only called to set up the BH side of things but it went so unbelievably smoothly! ... I was treated with human decency, so big props to Destiny for being great at their job!!"
— Rehab.com (User Review)"I just called to schedule an appointment, the representative ... was unprofessional, rude, impatient then claimed my phone went 'in and out'."
— Rehab.com (User Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- As many as 90,000 Philadelphians at risk of losing Medicaid - WHYY — May 4, 2026
- Economic and Social Impacts of CBH’s Medicaid Funding - Econsult Solutions, Inc. — Feb 2, 2026
- Philly leaders warn of Medicaid crisis: 'We wanted to get ahead of the coming storm' | Local News | phillytrib.com — Feb 23, 2026
- 5 actions leaders of the city’s behavioral health system must prioritize now | Opinion — Aug 16, 2025
- Keystone First Billing Guide for Behavioral | Behave Health — Apr 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
More psychology clinics in Philadelphia
Merakey Mental Health Walk-In Clinic in Philadelphia offers accessible mental health services and community events. Notable item: a Community Fair at the Walk-In Clinic location (3125 N. Broad Street, Philadelphia) on Friday, May 29, 11 AM–2 PM, featuring food, activities, and community engagement. The organization is connected to local mental health support services and broader Merakey initiatives, including partnerships and community programs such as the Miracle League, indicating a focus on inclusive, supportive community health resources.
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