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Home | Behavioral Health Services North | Mental Health ...

Mental Health • Plattsburgh, NY • Since 1874 • Multiple locations across NY (e.g., Genoa, Plattsburgh, Queensbury, etc.) locations

About

Behavioral Health Services North (BHSN) is a nonprofit mental health and addiction care provider founded in 1874 and based in Plattsburgh, NY. With 167 employees and annual revenue around $7.6 million, BHSN offers integrated services across northern New York, including mental health care, addiction recovery, youth and family programs, residential care, social services, and telemedicine. The organization operates 11 offices (primarily in Plattsburgh and Queensbury) and provides services such as school-based mental health, care management, vocational rehab, eldercare, tele-mental health, EAP, and supported housing. Contact: 518-563-8206. Website: bhsn.org.

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Clinic Type

Mental Health

Address

22 U.S. Oval - Suite 218, Plattsburgh, NY 12903, US

Phone

518-563-8000; 518-926-7100; 518-926-7200

Email

bhsn@bhsn.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.bhsn.org/

Emergency Care

Crisis care

Services Offered

Behavioral health care
mental health services
addiction recovery
residential services
community supports
centers for wellbeing
centers for recovery
pharmacy services
crisis care
counseling and wellness
adult services
youth services
child & family services
MHP (Medically Handicapped Programs)
plaintiffs not applicable

Insurance & Payment

—

Languages Spoken

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Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye/Google aggregate: 3.7 out of 5 stars (Approximately 150 reviews (aggregate platforms))

Patients praise

Some patients report excellent support and helpful service
Integrated care model mentioned as an organizational goal

Common complaints

Difficulty with scheduling and phone accessibility (long hold times)
Perceived lack of empathy or poor bedside manner from some providers
Concerns regarding treatment coordination and care management effectiveness
Criticism of administrative/intake processes
Reports of toxic or disorganized internal work environment (from employee reviews)

"Getting someone on the phone is like winning the lottery. Prepare to be on hold for 20 mins. even if you have a basic question."

— Patient review on FindRecoveryCenter

"Most of the staff are inadequate at their jobs. Many mental health providers lack empathy and/or allow their egos to become involved with their treatment of clients."

— Patient review on Birdeye/Google

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].