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About

Health West, Inc. is a nonprofit community health center based in Pocatello, Idaho, serving southeast Idaho for over 30 years. Founded in 1976, it operates 4 offices in the United States (all in Pocatello) and is funded in part by the Bureau of Primary Health Care. The organization runs as a board-governed nonprofit with a mission to provide affordable healthcare to the community. Key details: - Headquarters: Pocatello, Idaho - Services: Nonprofit primary care/health services (expanding service lines) - Locations: 4 offices in Pocatello, Idaho (including 500 South 11th Ave, Suite 400, Pocatello) - Contact: customercare@healthwestinc.org; phone (208) 232-7862 - Revenue/staff: About $9.8 million annual revenue; ~54 employees - Website: healthwestinc.org Note: The page confirms Health West as a Pocatello-based nonprofit health center with a presence in Idaho and a history of serving the community through multiple clinics.

Clinic Type

Behavioral Health

Address

City Center Clinic, Health West Inc.

Phone

208-232-7862

Email

info@sungraphic.com

Opening Hours

Mon–Thu: 8 AM to 5 PM Fri: 8 AM to 4 PM

Telehealth

Available

Services Offered

  • Primary Care
  • Psychiatric Care
  • Individual Therapy
  • Couples Therapy
  • Group Therapy
  • Family Therapy
  • Psychiatric Testing
  • Telehealth
  • Psychological Medication Management
  • Psychological Testing
  • School-Based Counseling
  • Grief/Bereavement
  • Behavioral Health Counseling
  • ADHD
  • Anger Management
  • Anxiety
  • Bipolar
  • Depression
  • OCD
  • Phobias
  • Trauma
  • Sleep
  • Weight Loss

Insurance & Payment

Languages Spoken

FAQs

What services are offered at City Center Clinic?

Primary care and psychiatric care, including individual therapy, couples therapy, group therapy, family therapy and psychiatric testing.

What are the hours for the clinic?

Mon–Thu: 8 AM to 5 PM; Fri: 8 AM to 4 PM.

What is the address of City Center Clinic?

1001 N. 7th Ave. Ste. 135Pocatello, ID 83201

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregated from Google): 3.2/5 stars (31 reviews)
  • Birdeye (aggregated from Google for Health West Community Dental): 3.6/5 stars (20 reviews)

Patients praise

  • Appreciation for specific providers and nurses who are described as kind, patient, and knowledgeable
  • Positive experiences with efficient reception and lab staff by some patients
  • Recognition of the clinic as a community-oriented, non-profit resource providing diverse services like behavioral and primary care

Common complaints

  • Complaints regarding billing practices and insurance coverage issues
  • Reports of rude, condescending, or unhelpful staff and providers
  • Difficulties with prescription refills and perceived excessive requirements for in-person visits
  • Concerns about perceived focus on upselling services over patient care

"If I could give it 0 * I would! I tried refilling my prescription omeprazole for acid reflux and told them I just seen them 6 months ago and they told me I HAD to see them in person or they wouldn't refill my medication... all they care about is money"

Patient review (Birdeye)

"I have been bringing my developmentally disabled aunt here for the last 6 years... Dr. Kjos and her nurse, Stephanie are so patient, knowledgeable and kind. The receptionists and lab workers have always been efficient and kind."

Patient review (Birdeye)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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