Portales Clinic
Emergency Medicine • Portales, NM • Since 1975
About
La Casa de Buena Salud Inc (La Casa Family Health Center) is a private medical practice network headquartered in Portales, New Mexico. Founded in 1975, it operates 4 offices in Portales and focuses on affordable, evidence-based primary care, behavioral health, and dental services for the medically underserved in southeast New Mexico. Key details: - Services: primary care, behavioral health, dental care - Location: Portales, NM (4 office addresses listed) - Revenue: about $15.6M; 2 employees - Website: lacasahealth.com - Contact: multiple NM phone numbers; main email jbjohnson@lacasahealth.com - Online presence: ~5,500 monthly visits; US-based traffic; low bounce rate - Ownership: Private; active status - Notable: Emphasizes serving underserved communities and integrated care across multiple health disciplines
Clinic Type
Emergency Medicine
Address
1515 W. Fir, Portales, NM 88130
Phone
Medical: 575-356-6695; Dental: 575-356-5517; Lab: hours given, not a separate phone
meveritt@lacasahealth.com
Opening Hours
Medical: Monday–Friday 8:00 AM–5:00 PM; Dental: Monday–Friday 8:00 AM–12:00 PM and 1:00 PM–5:00 PM; Lab Hours: Tuesday and Thursday 8:00 AM–12:00 PM and 1:00 PM–2:30 PM; Optometry: hours not specified
Emergency Care
Not explicitly stated as an emergency department; provides acute care and same-day appointments for general acute illness
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What hours is Medical services available at Portales Clinic?
Monday through Friday from 8 AM to 5 PM.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Ratings.MD (Dr. Basil Anaele): 4.5/5 (verified ratings) (49)
- Ratings.MD: Not explicitly provided (aggregated comments available) (112 ratings/36 comments (Prisma Davalos))
- Birdeye (Kennedy Guadalupe M): 3.3/5 (3)
- Healthgrades (Dr. Giddel Thom): 3.0/5 (4)
Patients praise
- Professional and compassionate provider bedside manner
- Efficient check-in processes for some patients
- Successful diagnosis and effective treatment experiences
- Patient-centered care and trust, particularly in pediatrics and family practice
- Stable, long-term community presence
Common complaints
- Long wait times for appointments and in-clinic delays
- Overcrowded clinic environment
- Dissatisfaction with clinical staff communication and professional competence
- Perceived lack of care and responsiveness to patient concerns
"It was an actual pleasure to visit this clinic despite the pain I was in due to a knee injury. I would highly recommend this clinic as an alternative to the clinics in Clovis..."
— Ratings.MD patient review for RGH Clinic"Dont expect to be seen any where close to your scheduled appointment time."
— Public review for La Casa Family Health Center"The providers I have seen here been very good.. Understanding that the staff is very busy but getting my next appointment scheduled before I leave as call backs can sometimes be an issue."
— Ratings.MD patient review for RGH Clinic providerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Relindis Ndofor, NP - Nurse Practitioner in Portales, NM — May 14, 2026
- Kerri R. Self, NP - Nurse Practitioner in Portales, NM — May 14, 2026
- Esther D. Verzi, NP - Nurse Practitioner in Portales, NM — May 14, 2026
- Victor Baca — Apr 16, 2026
- Laurence O. Nicdao - Physical Therapist in Portales, NM — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More emergency medicine clinics in Portales
Roosevelt General Hospital is a nonprofit hospital and health care provider based in Portales, New Mexico. Founded in 2001, it operates multiple clinics and offers services including online bill pay, media inquiries, and career opportunities. The organization employs about 71 staff and reports annual revenue around $17.3 million. Main HQ: 42121 US-70, Portales, NM. It serves the healthcare needs of the Portales area and has a presence related to Guatemala. Contact: main line (575) 356-6652; emails include info@myrgh.org or lbrooks@myrgh.org. Website: myrgh.org.
Comparing your options?
See other emergency medicine clinics in Portales, or search the full directory by insurance, ratings, and more.