
Mental Health Services | Multnomah County
Behavioral Health • Portland, OR • Since 1854
About
Multnomah County provides a broad spectrum of mental health and addiction services through its Behavioral Health division, aimed at residents of Portland and surrounding areas. Key offerings typically include: - Behavioral health care for adults and youth (assessment, counseling, treatment planning) - Mental health and substance use disorder services - Access to case management, crisis services, and community supports - Integration with county health, public safety, and housing initiatives - Collaboration with partners, clinics, and service providers for coordinated care Context: Multnomah County is a Portland-based government agency (founded 1854) offering extensive public services across health, justice, housing, libraries, and more.
Clinic Type
Behavioral Health
Address
501 SE Hawthorne Blvd., Portland, Oregon 97214, US
Phone
503-988-4888 (Behavioral Health Call Center)
bhcallcenteradmin@multco.us
Opening Hours
24/7
Emergency Care
Yes (Mental health crisis care)
Services Offered
Insurance & Payment
Information provided mentions multiple programs and low-cost options via Behavioral Health Call Center; no specific list of insurances accepted beyond plans and safety-net options.
Free and confidential, Call for information on low-cost services, Low-cost services available; details via Behavioral Health Call Center
Languages Spoken
FAQs
What mental health services are available?
Mental health safety net services for adults, children and families; urgent mental health and crisis care; non-urgent mental health services for those on the Oregon Health Plan or no insurance.
How can I find a provider if I have OHP/Medicaid or no insurance?
Use the provided provider directories (Care Oregon, Trillium Community Health) or call the Behavioral Health Call Center for assistance.
How can I get urgent/crisis care?
Call 503-988-4888 for 24/7 support.
Are there services for people with no insurance?
Yes, there are low-cost services and options; contact Behavioral Health Call Center at 503-988-4888 to learn qualification and options.
What contact information is available for provider directories?
Care Oregon Provider Directory: 503-416-4100 or toll-free 800-224-4840; Trillium Community Health Provider Directory: 877-600-5472.
What languages are available for support?
Support is available in Spanish (Se habla Español) and other languages via the call center.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Low ratings often observed on third-party public platforms for major affiliated facilities like Unity Center for Behavioral Health (Multiple individual negative reviews cited on public forums)
Patients praise
- Some individuals report life-changing, positive outcomes and support with housing and stability
- Recent national accreditation for the Behavioral Health Call Center demonstrating commitment to standards of care
- Provision of 24/7 crisis support, mobile crisis intervention, and walk-in clinical services
Common complaints
- Reports of system complexity and difficulty navigating services
- Allegations and investigations regarding staff misconduct, drug use, and abuse handling in certain units and facilities
- High staff turnover and complaints about being overworked/underpaid in some departments
- Negative patient experiences cited in external reviews for affiliated facilities like the Unity Center
- Concerns about system effectiveness and accountability for poor outcomes
"When do they announce who is getting fired for their responsibility in managing, overseeing, and funding contracts for a system that creates such a lousy product for most people who seek services from the mental health system?"
— Kevin Fitts, executive director of the Oregon Mental Health Consumers Association"I’m just soaring, and it feels good to finally be soaring."
— Racheale, Behavioral Health Resource Center clientSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Board approves construction plan for 24/7 Sobering and Crisis Stabilization Center; facility on track to open in 2027 | Multnomah County — Mar 13, 2026
- NEWS RELEASE: County Behavioral Health Call Center awarded national accreditation from the American Association of Suicidology | Multnomah County — Sep 23, 2025
- Board approves budget modification to backfill $2.4 million in CareOregon behavioral health cuts | Multnomah County — Dec 19, 2025
- NEWS RELEASE: Multnomah County Board of Commissioners closes significant spending gap, adopts balanced $4 billion budget for Fiscal Year 2027 | Multnomah County — Jun 5, 2026
- John's story — Homeless Services Department — Nov 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
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