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Clinic Type

Primary Care

Address

201 Market Street, Suite G, Potsdam, NY 13676-1278

Phone

Main phone: (not specified)

Email

Hillary.cashier@va.gov

Opening Hours

Mon–Fri: 8:00 a.m. to 4:30 p.m.; Sat: Closed; Sun: Closed

Services Offered

  • Primary care
  • Cardiology
  • Mental health care
  • Tobacco cessation programs
  • Specialty health services

Insurance & Payment

Languages Spoken

FAQs

What are the facility hours?

Mon-Fri 8:00 a.m. to 4:30 p.m.; Sat/Sun Closed.

What is the address for Potsdam VA Clinic?

201 Market Street, Suite GPotsdam, NY 13676-1278.

How can I schedule an appointment?

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Is there same-day help available for mental health concerns?

All VA health care facilities offer same-day help.

Do you offer counseling for PTSD, depression, grief, anger or trauma?

Yes, we offer counseling and other support.

Is there transportation or travel assistance?

Beneficiary travel benefits information is available (reimbursement or travel benefits by appointment).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: Don't recommend (example negative review) (8 reviews)
  • AddictionHelplineAmerica (aggregated): 3.76/5 (★★★★☆) (6 reviews (based on 6 reviews))
  • Apple Maps: 100% (1 rating) (1 rating)

Patients praise

  • Provides primary care and specialty services at the Potsdam VA Clinic/CBOC
  • citationsOptionallyUnused

Common complaints

  • Long waits and difficulty getting mental health appointments due to understaffing
  • citationsOptionallyUnused

"“Had a great experience at Potsdam VA Clinic.”"

Facebook post (VA Syracuse)

"“Left and right, [I was]] hitting barrier after barrier, and no callback, no followup.”"

NCPR News report on VA understaffing and waits

"“Not that I am in favor of the VA clinic moving to Potsdam… This is a real hardship for me, my wife is unable to travel any distance.”"

NNY360 community news article about move to Potsdam

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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