Primary Care - Potsdam | Rochester Regional Health
Primary Care • Potsdam, NY • Since 2014
About
Summary: - Rochester Regional Health (RRH) is a nonprofit, integrated health system serving Western New York, the Finger Lakes, and beyond. It formed in 2014 from the merger of Rochester General Health System and Unity Health System, later expanding by acquiring St. Lawrence Health System in 2021. - Location: Headquarters at 100 Kings Highway South, Rochester, NY 14617. - Primary care presence: RRH operates a broad network of hospitals, outpatient clinics, and primary care sites across its service area, including the Potsdam region in the St. Lawrence County area, as part of its extended care network. - Notable details: - 19,400+ employees (2023), 2,100 medical providers, 3,900 nurses, and 734+ volunteers. - Flagship hospital: Rochester General Hospital; RRH is a major health system in the region. - Services span primary care, specialty care, elderly services (ElderONE/PACE), home health programs, and affiliated labs (ACM Global Laboratories). - Leadership: CEO Richard “Chip” Davis, Ph.D.; COO Jennifer Eslinger. - Website: rochesterregional.org If you’re specifically seeking primary care options in Potsdam within RRH, RRH’s Potsdam-related primary care sites may be part of their extended network or through affiliated systems in the St. Lawrence County region. For precise clinics and appointment availability, check RRH's site or call their patient access line.
Clinic Type
Primary Care
Address
49 Lawrence Ave, Potsdam NY 13676
Phone
3152615550
parking@rochesterregional.org
Opening Hours
Tue 7:00 AM - 4:40 PM
Telehealth
Available (referenced via external telehealth link in extras)
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What services are offered at Potsdam Primary Care?
Family medicine, geriatrics, pediatric care, preventive care, immunizations, chronic condition management, wellness and acute visits.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Hospital-level): 68% patient recommendation rate (Canton-Potsdam Hospital aggregate) (Based on HCAHPS survey data)
- US News & World Report (Family Medicine/Primary Care): 3 / 5 stars (15 reviews)
- Vivian Health: 3.9 / 5 stars (9 reviews)
Patients praise
- High praise for nursing staff and bedside manner in specialty and hospital care settings
- Commendations for compassionate care in oncology and inpatient departments
- Some providers noted for taking time to explain conditions and listening to patients
Common complaints
- Patient frustration with billing, administrative communication, and wait times
- Complaints regarding bedside manner and perceived lack of provider attentiveness in some instances
- Concerns over medical navigation and referral processes
"The ambulance team, ER doctors, nurses, and staff who cared for me were amazing... they treated me and others with the utmost care and dignity."
— North Country Now (Patient Testimonial)"It looks like Rochester regional cares more about how much money they can make than patients."
— LocalityBiz (User Review)"Ms.White does a good job. She listens to your concerns and addresses them. She is the best you can get at Rochester Regional's Lawrence Ave location."
— Healthgrades (Provider Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Casey L. Unruh - Nurse Practitioner in Potsdam, NY — May 14, 2026
- Dr. Kimberly M Hadian, MD - Family Medicine Physician in Canton, NY | Healthgrades — Oct 16, 2025
- Laurie C. Mousaw, CNM - Certified Nurse Midwife in Potsdam, NY — May 14, 2026
- Rochester Regional Health welcomes new ophthalmologist to Eye Care Center | St. Lawrence County News | nny360.com — Oct 26, 2025
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
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