Urgent Care - Potsdam | Rochester Regional Health
Urgent Care • Potsdam, NY • Since 2014
About
Urgent Care - Potsdam is part of Rochester Regional Health, a nonprofit, integrated health system serving Western New York, the Finger Lakes, and beyond. RRH operates hospitals, home health, elder care, and clinics, with ACM Global Laboratories and various specialty services. In Potsdam, RRH provides urgent care services as part of its widespread network, focusing on accessible, immediate care for non-life-threatening conditions within the RRH system. If you need specific hours, locations, or wait times for Potsdam Urgent Care, I can look up the latest details.
Clinic Type
Urgent Care
Address
49 Lawrence Ave, Potsdam NY 13676
Phone
3152615525
parking@rochesterregional.org
Opening Hours
Mon–Sun 8:00 AM – 7:00 PM
Telehealth
Same-day virtual urgent care available 7 days a week for minor injuries and common illnesses
Emergency Care
Call 911 or go to nearest emergency care location for life-threatening emergencies
Services Offered
Insurance & Payment
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Payment at time of service, Insurances accepted (varies by plan), Co-pays expected at visit
Languages Spoken
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Pricing
FAQs
What are Rochester Regional Health Urgent Cares?
Rochester Regional Health Urgent Cares are walk-in only appointments.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- US News & World Report (Hospital-wide data): 3 out of 5 stars for Canton-Potsdam Hospital overall patient experience
- Poyst (RRH Urgent Care - Rochester location): 4.2 out of 5 stars (5 reviews)
Patients praise
- Knowledgeable and kind medical staff in some urgent care settings
- Thorough care provided by healthcare providers
- Efforts by staff to accommodate patients despite high demand
Common complaints
- Difficulty reaching billing department and receiving callbacks
- Long wait times for services, including lab appointments and urgent care visits
- Concerns regarding communication and follow-up on patient inquiries
- General dissatisfaction with hospital emergency care experiences within the broader health network
"I called the women center three times and was told that I would get a call back to schedule these appointments... I wouldn't treat my customers like that."
— Better Business Bureau complaint regarding Rochester Regional Health network"The provider was very nice. However, the wait was unacceptable. ... It has been three and a half hours since I arrived here."
— Review for RRH Urgent Care (Rochester location)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Memorial Day hours announced for Canton-Potsdam Hospital services - North Country Now — May 22, 2026
- Rochester Regional Health sets Thanksgiving hours - North Country Now — Nov 21, 2025
- Rochester Regional Health announces Thanksgiving hours | Public Service News | nny360.com — Nov 24, 2025
- Rochester Regional Health welcomes new ophthalmologist to Eye Care Center | St. Lawrence County News | nny360.com — Oct 26, 2025
- Casey L. Unruh - Nurse Practitioner in Potsdam, NY — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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