Orthopedic Excellence | Pullman Regional Hospital & ...
Orthopaedics & Sports Medicine • Pullman, WA
About
Pullman Regional Hospital is a nonprofit, acute-care hospital in Pullman, Washington (Palouse region), focused on delivering comprehensive health services and improving community quality of life. Key offerings include 24/7 urgent and emergency care with board-certified physicians, a fully digital imaging center, nuclear medicine, oncology, digital mammography, and advanced MRI. The hospital provides da Vinci robotic-assisted surgery, telemedicine (including Telestroke), occupational, speech, and physical therapy, genetic counseling, and full-service obstetrics with personal birth options. It operates across three state-of-the-art surgical suites and a same-day surgical center, is accredited by The Joint Commission, and has consistently strong patient satisfaction (top 3% nationally per Press Ganey) and notable recognitions. The facility is headquartered at 835 SE Bishop Blvd, Pullman, WA 99163, and employs about 191 staff.
Clinic Type
Orthopaedics & Sports Medicine
Address
825 SE Bishop Blvd., Suite 120, Pullman, WA 99163
Phone
509-332-2541
Maile.Keller@pullmanregional.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
In case of life threatening injuries and emergencies: visit emergency room or call 911
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the hours for the Inland Orthopaedic Surgery and Sports Medicine Clinic walk-in Orthopedic Express Care Clinic?
The clinic offers a walk-in Orthopedic Express Care Clinic for orthopedic injuries for patients over 13 years old; no appointment needed.
Awards & Accreditations
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: positive
- MedicalRecords.com: 3.2 out of 5 stars (53 reviews)
- Inland Orthopaedic Surgery (Dr. Steven Pennington) on Birdeye: 5.0 out of 5 stars (3 reviews)
- Healthgrades: 85% patient experience rating (10% above national average)
Patients praise
- high levels of patient satisfaction and staff compassion reported in specialized departments like orthopedics
- strong surgical outcomes for orthopedic procedures such as joint replacements
- favorable reception of robotic-assisted surgery options
- high HCAHPS patient satisfaction rankings
Common complaints
- instances of perceived medical negligence or dismissive staff attitudes
- disappointment with administrative processes such as lost paperwork and misdiagnosis claims
- concerns regarding discharge protocols in the emergency department
"I’ve been in 10 different hospitals and Pullman Regional Hospital is at the top of the list."
— Patient testimonial regarding orthopedic surgery experience"The medical staff's decision to send me home in this condition felt negligent and unsafe."
— Patient complaint regarding ER experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Nurse practitioner joins Inland Orthopaedics express care te... — May 19, 2026
- Nurse practitioner joins Inland Orthopaedics express care te... — May 19, 2026
- Find Top-Notch Health Care in Pullman and Moscow - Livability.com — Jun 3, 2026
- Pullman Regional Hospital Foundation's 5th Quarter Rally Raises $76k for Regional High School Athletic Training | Dailyfly News — Aug 17, 2025
- Pullman Regional Hospital Announces 2025 Physician Excellence Award Recipient | Dailyfly News — Nov 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More orthopaedics & sports medicine clinics in Pullman
Summary: Cougar Health Services (WSU) is a Pullman-based provider offering mental health, crisis support, counseling, and related psychological services. It operates with a small team (3 employees) and focuses on student-related health and wellness, aligning with Washington State University services. Key contact options include multiple phone numbers and email (student.affairs@wsu.edu). The service is part of the university ecosystem and serves primarily the United States, with strong web presence (about 21k monthly visits, low bounce rate). While the listing highlights mental health and crisis support, it does not indicate a dedicated sports medicine or athletic training clinic. If you’re seeking sports medicine specifically, you may need to explore WSU’s athletic medicine resources or health services that cover physical therapy or sports-related care separately.
Inland Orthopaedic Surgery & Sports Medicine Clinic is a private orthopedic practice serving the Palouse region (Moscow, Idaho; Pullman, Washington) since 1990. Services include sports medicine, joint replacement, arthroscopic procedures for shoulder, knee, and hip, fracture care, and general orthopaedics. The clinic emphasizes patient-centered, compassionate care and aims to help patients return to an active lifestyle. Located at multiple offices, including 825 SE Bishop Blvd, Pullman, WA (offices in Moscow, ID and Pullman, WA). The practice employs about 11 staff, with surgeons Board-certified by the American Board of Orthopaedic Surgery. Contacts include main phone lines and a general email for inquiries.
Comparing your options?
See other orthopaedics & sports medicine clinics in Pullman, or search the full directory by insurance, ratings, and more.

