MultiCare South Hill Family Medicine, Puyallup, WA
Family Medicine • Puyallup, WA
Clinic Type
Family Medicine
Address
16515 Meridian Ave East, Suite 104-A, Puyallup, WA 98375
Phone
253-792-6650
annualgiving@multicare.org
Opening Hours
Monday - Friday: 8am - 5pm
Emergency Care
If you are experiencing a life-threatening emergency, call 911.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
Make an appointment
Schedule Online (link provided on site) and call 253-792-6650.
Doug Smathers, MD
Not Accepting New Patients.
Current patients
Book an appointment using your MyChart account. Sign up for MyChart if you don't have an account.
Emergency
If you are experiencing a life-threatening emergency, call 911.
Call to make an appointment
253-792-6650 (Call to make an appointment)
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.7 out of 5 stars (124 reviews (aggregated for MultiCare Primary Care Puyallup))
- BestProsInTown: N/A (20 reviews cited) (20 reviews)
Patients praise
- Physicians and providers described as caring, kind, and knowledgeable
- Supportive nursing and lab staff reported by many patients
- Strong patient-provider relationships built over many years
- Helpful and professional front desk receptionists
Common complaints
- High provider turnover causing disruption to patient care
- Difficulty scheduling appointments in a timely manner
- Long wait times for appointment availability
- Instances of alleged clinical negligence or poor procedural experience
"I love Dr Thurman and her nurse, they always take good care of me. The whole clinic is staffed with caring and professional people."
— Google (via haogiayensao.com)"I made an appointment to see an ARNP and was told I couldn't get in to see her for over a month... Two days before my appointment a receptionist called and said the ARNP was leaving early and she was cancelling my appointment."
— A Better Place ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Doug Smathers, MD - MultiCare — Oct 6, 2025
- Erik Willis, DO - MultiCare — Nov 27, 2025
- Dennise Robinson, DNP - MultiCare — Sep 15, 2025
- MultiCare - Hospitals, Clinics & Urgent Care in Washington State — Jul 9, 2026
- Sound Family Medicine - Puyallup, WA - BlueHive — May 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Puyallup
Franciscan Medical Clinic – Puyallup is part of Virginia Mason Franciscan Health (VMFH), a nonprofit health system serving the Puget Sound region. VMFH operates 11 U.S. offices and hospitals across Washington, including in Tacoma and surrounding communities. VMFH provides comprehensive hospital and outpatient services through its network, with a mission to deliver compassionate, quality care to diverse communities. The Puyallup clinic would be one of VMFH’s local care sites under the Virginia Mason Franciscan Health umbrella, supported by VMFH’s larger system, Bailey-Boushay House, and Benaroya Research Institute. If you’re seeking Franciscan Medical Clinic services specifically in Puyallup, you’ll find VMFH’s Puyallup location within their Washington footprint, supported by VMFH’s nonprofit, patient-centered care model.
Sound Family Medicine is a privately held, physician-owned medical practice with 7 offices across Pierce County, including Puyallup and Bonney Lake, WA. Established in 1984 and headquartered in Puyallup, it provides primary care and urgent care services, along with telehealth options. The clinic operates in the Medical Practices industry with about 93 employees and roughly $21.4 million in annual revenue. Nationally, it serves the Tacoma area and surrounding communities for over 35 years, and maintains multiple Puyallup and Bonney Lake locations for easy access to care. If you’re looking for a local, physician-owned clinic offering primary and urgent care in Puyallup or Bonney Lake, Sound Family Medicine is a longstanding option.
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