West River Mental Health: Counseling Services in Rapid City
Mental Health Counseling • Rapid City, SD • Since 1948 • five locations locations
About
West River Mental Health is a nonprofit mental health care provider serving the Black Hills region, with headquarters in Rapid City, SD. Key points: - Services: Counseling for individuals and families; broader mental health care including case management and related support. - Scale: Largest, advanced community mental health facility in Western South Dakota; about 31 employees ( grew ~15% year over year) and annual revenue in the $5M–$10M range. - History & Presence: Founded in 1948; operates 7 offices across South Dakota, including Rapid City (HQ) and Spearfish, Hot Springs. - Contact & Access: Main phone lines and multiple local addresses listed for rapid access to services and offices. - Organization: Private nonprofit; aligned with Behavior Management Systems (aliases include BMS Cares); targeted careers in mental health care. If you’re seeking counseling services in Rapid City, West River Mental Health provides individual and family counseling through a regional network of offices.
Clinic Type
Mental Health Counseling
Address
Pivot Point, 308 Quincy Street, Rapid City, SD 57701; 111 North Street, Rapid City, SD 57701; 350 Elk Street, Rapid City, SD 57701; Northern Hills / Spearfish, 623 Dahl Road, Spearfish, SD 57783; Southern Hills / Hot Springs, 647 5th Street, Hot Springs, SD 57747
Phone
605-391-4863; 605-343-0650; 605-343-7262; 605-745-6222
DSSBH@state.sd.us
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Pivot Point emergency services
Services Offered
Insurance & Payment
—
Insurance, Self-pay
Languages Spoken
—
FAQs
What services does West River Mental Health provide?
Mental health, addiction, and counseling services for adults, children, and families.
Where are the locations?
Pivot Point: 308 Quincy Street, Rapid City; other Rapid City addresses include 111 North Street and 350 Elk Street; Northern Hills/Spearfish: 623 Dahl Road, Spearfish; Southern Hills/Hot Springs: 647 5th Street, Hot Springs.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- findmentalhealthfacilities.org: 3.2/5 (21)
- therapydb.com: 2.8/5 (23)
- rehab.com: 3.5/5 (13)
Patients praise
- Some individual therapists are described as caring, compassionate, and effective
- Helpful and knowledgeable support staff reported by some clients
- Positive experiences reported at specific locations or programs
Common complaints
- Long wait times for appointments
- Concerns regarding medication management and prescribing practices
- Perception of impersonal or detached care from some therapists
- High staff turnover and management issues
- Facility environment complaints
"It’ve been waiting 5... be 6 months by the time i see the doctor, for people struggling with mental health and trying to get help, is extremely discouraging, and makes you want to give up."
— findmentalhealthfacilities.org"My therapist is 10/10 and is helping me reconnect with myself and family. She is by far the best therapist I've had in my years with different therapists."
— findmentalhealthfacilities.org"The type of care they give you is to experiment you on different kinds of medication till on works or makes you worse. They only care about their..."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Part 2: Vital Conversations with Amy Iversen, CEO of West River Mental Health - Doc Talk with Monument Health | Acast — Jun 30, 2026
- Nationwide Suicide Awareness Month — Sep 8, 2025
- MWI Health Expands Across Midwest, Opens New Rapid City Clinic – Rapid City Business Journal — Sep 22, 2025
- MWI Health Opens Its Doors, Promising Expanded Mental Health Service To The Rapid City Community - The Rapid City Post — Oct 17, 2025
- You Don't Have to Wait Until It Gets Bad: A Rapid City Psychiatrist Gets Honest About Mental Health - The Rapid City Post — May 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
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