Redmond Behavioral Health - St. Charles Health System
Behavioral Health • Redmond, OR • Since 1918
About
St. Charles Health System (SCHS) is a private, non-profit, four-hospital network serving Central Oregon with facilities in Bend, Redmond, Madras, and Prineville. It’s the region’s largest employer (over 3,000 staff) and includes various clinical service lines, including behavioral health. The Redmond campus houses the Center for Women’s Health and related services. Recent updates note organizational moves and community health initiatives, including mental health awareness and trauma survivor events. If you’re specifically seeking Redmond behavioral health, SCHS coordinates behavioral health services through its Redmond facilities as part of the broader SCHS network. For exact programs, contact SCHS Redmond or visit their site for behavioral health offerings, locations, and contact options.
Clinic Type
Behavioral Health
Address
916 SW 17th Street Suite 202
Phone
541-516-3890
financialassistance@stcharleshealthcare.org
Opening Hours
Monday–Friday 8:00am–5:00pm
Telehealth
Request a Virtual Visit
Emergency Care
IN CRISIS? GET HELP NOW View providers at this location
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
Call to schedule an initial appointment
541-706-2768
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Redmond Deschutes County Behavioral Health): 2.8 star rating (12 reviews)
- Yelp (St Charles Redmond): not extracted from provided snippet (not extracted from provided snippet)
- Vivian Health (St. Charles Redmond Medical Center): 5.0 rating (1 review)
- Rehab.com (St. Charles Family Care Clinic – Redmond): 4.0/5 (multiple review averages shown)
Patients praise
- Some patient reviews describe supportive care and helpful therapists/case management (Birdeye page excerpt).
- Some reviews for the broader Redmond/St. Charles setting mention cleanliness/comfort and that staff are “the very best” (Yelp highlights).
- Some outpatient/family care reviews include positive sentiment such as appreciation for doctors/nurses and heart/childcare support (Rehab.com excerpt includes “doctor and nurses ❤️”).
Common complaints
- Low overall star rating and critical experiences appear on the behavioral health review listing (2.8 with 12 reviews).
- Patient complaints/concerns at St. Charles include negative experiences and the need to contact Patient Experience (complaints page).
- External complaint records include issues described by complainants to the BBB (billing/communications/handling concerns).
- A state investigation into Sage View (behavioral health unit of St. Charles) found patient safety concerns after a patient suicide and noted failures around safe care in a setting.
- Some clinic-related reviews mention poor customer service, rude/unhelpful staff, and failure to answer phone / delays (Rehab.com excerpt).
"“I have a family member in crisis and this was his only option for mental health care… They are supporting him through the whole entire process.”"
— Birdeye – Redmond Deschutes County Behavioral Health review excerpt"“Nothing professional, the place is horrible, the service is even worse! They never answer the phone…”"
— Rehab.com – St. Charles Family Care Clinic – Redmond review excerpt"State investigation… “found patient safety concerns” after a patient hanged herself… and found Sage View failed to give patients the right to receive care in a safe setting."
— The Bulletin – State investigates Sage View suicide (2011)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Redmond inpatient youth mental health center to open | Redmond News | centraloregondaily.com — Apr 29, 2026
- New Mental Health Facility Rising in Redmond as Youth Center Awaits Federal Funding - The Source - Bend, Oregon — Sep 29, 2025
- Crews break ground on Redmond mental health treatment center | Redmond Spokesman — Sep 4, 2025
- Redmond mental health treatment center breaks ground | The Bulletin — Sep 4, 2025
- Central Oregon Plans New Youth Mental Health Crisis Facility Opening by Summer 2027 - Mental Health Network — May 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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