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About

St. Charles Health System (SCHS) is a private, non-profit, four-hospital network serving Central Oregon with facilities in Bend, Redmond, Madras, and Prineville. It’s the region’s largest employer (over 3,000 staff) and includes various clinical service lines, including behavioral health. The Redmond campus houses the Center for Women’s Health and related services. Recent updates note organizational moves and community health initiatives, including mental health awareness and trauma survivor events. If you’re specifically seeking Redmond behavioral health, SCHS coordinates behavioral health services through its Redmond facilities as part of the broader SCHS network. For exact programs, contact SCHS Redmond or visit their site for behavioral health offerings, locations, and contact options.

Clinic Type

Behavioral Health

Address

916 SW 17th Street Suite 202

Phone

541-516-3890

Email

financialassistance@stcharleshealthcare.org

Opening Hours

Monday–Friday 8:00am–5:00pm

Telehealth

Request a Virtual Visit

Emergency Care

IN CRISIS? GET HELP NOW View providers at this location

Services Offered

  • Behavioral health services
  • Locations/clinic services at Redmond Behavioral Health

Team

  • Jeremy Flagel, MD, MD — Provider
  • Kelly Goodwin, LCSW — Provider
  • Lirenda Haak, LCSW — Provider
  • Darren Hassell, LCSW — Provider
  • Nicki Hayford, LMFT — Provider
  • James Saxton, LCSW — Provider
  • Nic Schneider, LPC — Provider

Insurance & Payment

Languages Spoken

FAQs

Call to schedule an initial appointment

541-706-2768

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Redmond Deschutes County Behavioral Health): 2.8 star rating (12 reviews)
  • Yelp (St Charles Redmond): not extracted from provided snippet (not extracted from provided snippet)
  • Vivian Health (St. Charles Redmond Medical Center): 5.0 rating (1 review)
  • Rehab.com (St. Charles Family Care Clinic – Redmond): 4.0/5 (multiple review averages shown)

Patients praise

  • Some patient reviews describe supportive care and helpful therapists/case management (Birdeye page excerpt).
  • Some reviews for the broader Redmond/St. Charles setting mention cleanliness/comfort and that staff are “the very best” (Yelp highlights).
  • Some outpatient/family care reviews include positive sentiment such as appreciation for doctors/nurses and heart/childcare support (Rehab.com excerpt includes “doctor and nurses ❤️”).

Common complaints

  • Low overall star rating and critical experiences appear on the behavioral health review listing (2.8 with 12 reviews).
  • Patient complaints/concerns at St. Charles include negative experiences and the need to contact Patient Experience (complaints page).
  • External complaint records include issues described by complainants to the BBB (billing/communications/handling concerns).
  • A state investigation into Sage View (behavioral health unit of St. Charles) found patient safety concerns after a patient suicide and noted failures around safe care in a setting.
  • Some clinic-related reviews mention poor customer service, rude/unhelpful staff, and failure to answer phone / delays (Rehab.com excerpt).

"“I have a family member in crisis and this was his only option for mental health care… They are supporting him through the whole entire process.”"

Birdeye – Redmond Deschutes County Behavioral Health review excerpt

"“Nothing professional, the place is horrible, the service is even worse! They never answer the phone…”"

Rehab.com – St. Charles Family Care Clinic – Redmond review excerpt

"State investigation… “found patient safety concerns” after a patient hanged herself… and found Sage View failed to give patients the right to receive care in a safe setting."

The Bulletin – State investigates Sage View suicide (2011)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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