Richland Washington Senior Primary Care - Complex Care Center
Adult Care Home • Richland, WA • Since 2024
About
Complex Care Center in Richland, WA offers senior-focused, comprehensive primary and advanced primary care designed for patients with chronic conditions. Key points: - Location: HQ and main office at 969 Stevens Dr Ste 3A, Richland, WA 99352, with two Washington offices. - Focus: Person-centered primary care with non-siloed care coordination for chronic conditions; serves as a health home to simplify care across multiple specialists. - Services: Chronic Care Management, Principal Care Management, Remote Patient Monitoring, Transitional Care Management; individualized care plans include care coordination, medication reconciliation, lifestyle goals, and timely intervention triggers. - Staff and structure: Privately held practice established in 2024; 9 employees led by CFO Ben Nipper; board-certified physicians underpin a high-engagement, continuity-of-care model. - Tech & outcomes: Uses eClinicalWorks; emphasizes evidence-based care to improve health outcomes and quality of life for complex patients. - Accessibility: Active site with regular online presence; accessible contact via info@complexcarecenter.com and +1 509-713-1315. - Audience fit: Suitable for seniors in Richland seeking integrated management of chronic conditions within a single health home. If you’re specifically looking for senior primary care in Richland, Complex Care Center positions itself as a one-stop, coordinated care partner focused on chronic disease management and transitional care.
Clinic Type
Adult Care Home
Address
969 Stevens Dr #3a, Richland, WA 99352
Phone
509-713-1315
info@complexcarecenter.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye: 4.9/5 stars (189 reviews)
Patients praise
- Warm and welcoming atmosphere.
- Thorough and attentive doctors who take time with patients.
- Friendly and helpful staff.
- Effective at accommodating urgent appointments and managing insurance.
- Personalized treatment and strong doctor-patient relationships.
- Clear explanations and professional demeanor in geriatric care contexts.
Common complaints
- Some patients report difficulty understanding explanations from certain practitioners, leading to a need for clarification.
- Occasional patient preference for seeing their own regular provider rather than rotating practitioners at clinics.
"The Complex Care Center is consistently praised for its warm and welcoming atmosphere, which makes patients feel comfortable and valued. Reviews highlight the thoroughness and attentiveness of the doctors, with many patients expressing appreciation for the time and care they receive during appointments."
— PrimaryCareList.com Review Consensus"I'm very happy to be with MD. It was easy for us to develop a rapport. I came to the Senior Clinic from the Residency Clinic which ended badly."
— Vitals.com Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Program in Richland Aims to Make Primary Care More Accessible for Seniors | News | applevalleynewsnow.com — Sep 24, 2025
- Date set for opening of Kadlec’s new West Richland clinic | Tri-Cities Area Journal of Business — May 29, 2026
- Kadlec tackles region’s growing needs amid industry strains | Tri-Cities Area Journal of Business — Mar 12, 2026
- Kadlec hospital opens bridge clinic in Richland for patients | Tri-City Herald — Oct 27, 2025
- Dr. Ellen M. Kim, MD - Internal Medicine Physician in Richland, WA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More adult care home clinics in Richland
Comparing your options?
See other adult care home clinics in Richland, or search the full directory by insurance, ratings, and more.