Live
Read more

About

Kadlec ExpressCare (Urgent Care) in Richland, part of Kadlec Regional Medical Center, offers rapid, walk-in urgent care services through Kadlec ExpressCare at the Queensgate Richland location. Kadlec is a Richland, WA-based hospital system with a notable heart and vascular program and the region’s only level III Neonatal Intensive Care Unit, plus a digitally advanced outpatient imaging center. Primary contact for the center: Kadlec Regional Medical Center in Richland (address: 888 SWIFT BLVD, Richland, WA 99352). If you need urgent care, head to the Kadlec ExpressCare location in Queensgate for quick evaluation and treatment of non-life-threatening conditions.

Clinic Type

Urgent Care

Address

2564 Queensgate Dr, Richland, WA 99352

Phone

844-510-4325

Email

patientsafetyreport@jointcommission.org

Opening Hours

8 a.m. - 8 p.m., seven days a week

Telehealth

Get Care Online with ExpressCare Virtual

Services Offered

Insurance & Payment

  • Aetna
  • Asuris Northwest Health Medicare Advantage PPO
  • Asuris Northwest Health PPO
  • Asuris Northwest Health TRIWEST
  • Cigna Medicare Advantage HMO/PPO
  • Cigna PPO
  • Community Health Plan Of WA Medicaid
  • Community Health Plan Of WA Medicare Advantage-HMO
  • Coordinated Care Medicaid
  • Evernorth PPO
  • First Choice PPO
  • First Health-Coventry PPO
  • Health Alliance Northwest Health Plan Medicare Advantage
  • Humana
  • Humana HMO
  • Humana PPO
  • Moda Medicaid
  • Moda Medicare Advantage PPO
  • Moda PPO
  • Molina Medicaid
  • Molina Medicare Advantage
  • Naphcare
  • Pacific Medical Center TRICARE
  • Premera Medicare Advantage PPO
  • Premera PPO
  • Providence Health Plan
  • Providence Health Plan Medicare Advantage-HMO
  • Providence Health Plan PPO
  • Regence BlueCross BlueShield Of Oregon Medicare Advantage PPO
  • Regence BlueCross BlueShield Of Oregon PPO
  • TriWest - Tricare
  • United Behavioral Health PPO
  • United Healthcare Medicaid
  • United Healthcare Medicare Advantage
  • United Healthcare PPO
  • Wellcare Medicare Advantage-HMO
  • Wellpoint Medicaid
  • Health Alliance Northwest Health Plan Medicare Advantage-HMO
  • Kaiser
  • United Behavioral Health PPO,Medicare Advantage-HMO

This information provides an overview of accepted insurance plan types for new patients. Coverage may vary by specific plan. Please verify with your insurance provider before visiting us for care.

Credit card, Debit card, Cash (if accepted at location)

Languages Spoken

  • English

FAQs

Do you offer same-day care for minor illnesses and injuries?

Yes. You can book online to reserve your spot for same-day care.

What are the address and directions for Kadlec ExpressCare - Queensgate?

2564 Queensgate Dr, Richland, WA 99352; near the corner of Queensgate Dr. and Duportail St.

What kinds of issues are treated at Kadlec ExpressCare Queensgate?

Common visits include coughs, sore throats, rashes, UTIs, cuts and scrapes, eye irritations, skin conditions, sprains and strains, and more.

Are sports and school physicals covered by insurance?

Sports and school physicals may not be covered by insurance; please check with your insurance provider.

What services are available beyond urgent care?

Care Navigation, testing (COVID-19 test, cholesterol test, TB test, urinalysis), and other urgent care services are listed in the site’s menus.

Awards & Accreditations

  • 4.9 | 1,370 Ratings Learn more about ratings for our urgent care and ExpressCare locations.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (Kadlec ExpressCare - Urgent Care In Queensgate): 3.7 out of 5 stars (146 reviews)

Patients praise

  • Efficient and convenient appointment booking process
  • Staff described as professional, compassionate, knowledgeable, and friendly
  • Short wait times reported by many patients
  • Clean facility environment

Common complaints

  • Concerns regarding facility size and air circulation in the clinic space
  • Occasional complaints about appointment-related issues (e.g., location not being open as scheduled)
  • Some feedback in online reviews appears to be conflated with other urgent care or emergency room experiences not specific to this clinic

"Amazing, compassionate, and knowledgeable staff. No waiting time at all but if there had been I would have felt it worth it. The only improvement I can think of is the size of the clinic itself is pretty small. It appeared clean but the confined space I felt lacked the air circulation that is especially important in a healthcare setting."

Patient review (Beautihost)

"I’m always very impressed with this Urgent Care. The check in is easy. The staff show compassion and patience with my mom who has dementia. Great medical facility."

Patient review (Loc8NearMe) January 2026

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More urgent care clinics in Richland

Richland, WA·Urgent Care

VerifiedOnline booking
Richland, WA·Urgent Care

VerifiedOnline booking

See all urgent care clinics in Richland

Comparing your options?

See other urgent care clinics in Richland, or search the full directory by insurance, ratings, and more.

More Urgent Care Clinics