Division of Hematology, Oncology and Palliative Care
Hematology/Oncology • Richmond, VA
About
Summary for "Division of Hematology, Oncology and Palliative Care Richmond" - What it is: The VCU Division of Hematology, Oncology & Palliative Care at Massey Cancer Center, a part of VCU Comprehensive Massey Cancer Center and the VCU School of Medicine. A specialized team of physicians, researchers, and educators delivering medical and supportive care for cancer patients in the Richmond area and throughout Virginia. - Location: Based in Richmond, Virginia, United States. - Focus: Combines patient care with research and teaching; involved in developing and translating new cancer treatments. - Organization context: Affiliates with Massey Cancer Center (National Cancer Institute-designated) and VCU School of Medicine; emphasizes multidisciplinary collaboration across specialties. - Workforce snapshot: 17 employees; roles span medical, research, education, and administrative functions. - Online presence: Part of VCU’s internal medicine network; main homepage intmed.vcu.edu; active LinkedIn profile. Key takeaway: This division is the Richmond-based cancer care and research division within VCU’s Massey Cancer Center, offering specialized hematology, oncology, and palliative care as part of an academically affiliated, multidisciplinary team.
Clinic Type
Hematology/Oncology
Address
Division of Hematology, Oncology and Palliative Care, 1201 East Marshall Street, 11th floor, Suite 11-206, Box 980070, Richmond, VA 23298-0230
Phone
(804) 828-9723
webmaster@vcu.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the contact details for the division and its clinical offices?
Division offices located at 1201 East Marshall Street, 11th floor, Suite 11-206. Main phone: (804) 828-9723. Clinical offices phone: (804) 828-7999. Fax: (804) 828-8079.
Where can I find the Massey Cancer Center clinical trials information?
Clinical trials information is available at https://www.masseycancercenter.org/clinical-trials.
Awards & Accreditations
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (Medical College of Virginia Hospitals): 4/5 (CMS Overall Hospital Rating) (1874 completed surveys)
- Birdeye (Dalton Oncology Clinic): 2.8/5 (42 reviews)
- Trustburn: 2.5/5 (8 reviews)
Patients praise
- Highly knowledgeable and skilled physicians
- Compassionate and caring approach by many providers
- Effective medical treatments and positive clinical outcomes
- Thorough explanations of conditions and treatments
- Staff often recognized for being professional and attentive during direct care
Common complaints
- Poor communication and customer service from staff
- Long wait times for appointments and during visits
- Issues with appointment scheduling and cancellations
- Perceived lack of empathy or bedside manner from some staff members
- Occasional lapses in follow-up care
"Very caring and compassionate Dr. I trust him with my health care , I highly recommend Dr K"
— RateMDs (Dr. James L. Khatcheressian)"Customer service especially with patients who have had cancer for awhile or just found out yesterday should be treated and talked to better. The new patient coordinator is not fit for her job. She has zero empathy or sympathy."
— Birdeye (Dalton Oncology Clinic)"Dr. Patel is outstanding. Has even called me on a Sunday to discuss scans!"
— VCU Health (Dr. Shejal Patel)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dana Cole — Jun 10, 2026
- VCU Massey Comprehensive Cancer Center chooses interim director as current leader departs for Philadelphia role | WRIC ABC 8News — Mar 24, 2026
- VCU Massey adds clinical trial site - Becker's Oncology — Nov 12, 2025
- Dr. Robert Winn, director VCU Massey Cancer Center, leaving — Mar 25, 2026
- VCU Massey Comprehensive Cancer Center launches first-ever clinical trial at VCU Health Tappahannock Hospital - RealRadio804 — Nov 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
More hematology/oncology clinics in Richmond
Virginia Cancer Institute is a private cancer care organization based in Richmond, Virginia, founded in 1981. It provides radiology services, chemotherapy, radiation therapy, and access to clinical trials across four offices in the Greater Richmond area. The HQ is at 6605 West Broad Street, Richmond, VA 23230. The institute emphasizes patient-centered care in a comfortable setting, supported by a dedicated team of doctors and staff. Key facts: 84 employees (growth +4.7% YoY), annual revenue around $17.9M, SIC/NAICS 80/806 and 62/622, contact via hr@vacancer.com or phone 1-804-287-3000.
Hematology at HCA Virginia Health System (Richmond) - Overview: HCA Virginia Health System is a large private health system in Virginia with multiple hospitals and outpatient sites, including in the Richmond area (e.g., Chippenham, Henrico Doctors’, Johnston-Willis). It is the region’s largest private provider of behavioral health services and operates a broad network of hospitals, freestanding ERs, urgent care centers, and imaging services. - Richmond presence: The system includes or partners with facilities in and around Richmond (Chippenham and related campuses are prominent within the region). - Services likely relevant to hematology: general hospital-based hematology/oncology services, outpatient centers, imaging for diagnostics, and affiliated physicians through HCA Virginia Health System and its LewisGale and other network practices. - How to proceed: For hematology care specifically in Richmond, contact the Richmond-area facilities within HCA Virginia (e.g., Chippenham, John Randolph, Johnston-Willis) or visit the HCA Virginia website to locate the hematology/oncology department, physicians, and appointment options. If you need a particular hematology service (diagnostic testing, chemotherapy, bone marrow biopsy, etc.), ask for hematology/oncology at the nearest HCA Virginia hospital center in Richmond. Note: The provided material confirms HCA Virginia’s extensive hospital network and presence in the Richmond region, but does not list a dedicated hematology department or specific hematology physicians by name. For precise providers and appointment availability, use the official site’s physician finder or call the system’s main line.
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