Virginia Cancer Institute
Hematology/Oncology • Richmond, VA • Since 1981
About
Virginia Cancer Institute is a private cancer care organization based in Richmond, Virginia, founded in 1981. It provides radiology services, chemotherapy, radiation therapy, and access to clinical trials across four offices in the Greater Richmond area. The HQ is at 6605 West Broad Street, Richmond, VA 23230. The institute emphasizes patient-centered care in a comfortable setting, supported by a dedicated team of doctors and staff. Key facts: 84 employees (growth +4.7% YoY), annual revenue around $17.9M, SIC/NAICS 80/806 and 62/622, contact via hr@vacancer.com or phone 1-804-287-3000.
Clinic Type
Hematology/Oncology (multi-location group)
Address
6605 West Broad Street, Richmond, Virginia 23230, US
Phone
(804) 673-0134
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos


What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Richmond - Virginia Cancer Institute): 3.0/5 (4 reviews) (4)
- Yelp (brand page / overall): 3.2/5 (16)
- Birdeye (Petersburg, VA location page): 3.8/5 (48)
- BBB (Richmond profile): No BBB rating (insufficient info) (N/A)
Patients praise
- Some reviewers describe knowledgeable doctors and responsive follow-up
- Some reviewers praise staff in areas like scheduling/communications and infusion/clinic professionalism
Common complaints
- Complaints about customer service and delays in obtaining important documents
- Claims of inadequate coordination/authorization leading to large bills
- Reports of poor bedside manner (patients/family made to feel dismissed)
- Concerns about fit between patient and doctor and perceived superficial/inflexible care
""Your company is horrible and the customer service actually sucks. we waited a month and a bit to get important documents...""
— localitybiz.com (Richmond, VA) - reviewer excerpt""Doctors are ok, but the support staff is awful. They ordered a lab test for me and due to not getting pre authorization, I am stuck with a 3,500$ bill...""
— yelp.ca brand page - reviewer excerpt""JAMES L. KHATCHERESSIAN, MD and his team are awful. They made my mom feel dumb... gaslighted her...""
— yelp.ca brand page - reviewer excerptSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Shonda Clements — Jun 10, 2026
- Fashion on the Journey: VBCF’s 2025 Richmond Luncheon Inspires Hope — Oct 14, 2025
- Trisha Sahay — Jul 1, 2026
- VCU Massey Comprehensive Cancer Center chooses interim director as current leader departs for Philadelphia role | WRIC ABC 8News — Mar 24, 2026
- VCU Massey adds clinical trial site - Becker's Oncology — Nov 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
More hematology/oncology clinics in Richmond
Summary for "Division of Hematology, Oncology and Palliative Care Richmond" - What it is: The VCU Division of Hematology, Oncology & Palliative Care at Massey Cancer Center, a part of VCU Comprehensive Massey Cancer Center and the VCU School of Medicine. A specialized team of physicians, researchers, and educators delivering medical and supportive care for cancer patients in the Richmond area and throughout Virginia. - Location: Based in Richmond, Virginia, United States. - Focus: Combines patient care with research and teaching; involved in developing and translating new cancer treatments. - Organization context: Affiliates with Massey Cancer Center (National Cancer Institute-designated) and VCU School of Medicine; emphasizes multidisciplinary collaboration across specialties. - Workforce snapshot: 17 employees; roles span medical, research, education, and administrative functions. - Online presence: Part of VCU’s internal medicine network; main homepage intmed.vcu.edu; active LinkedIn profile. Key takeaway: This division is the Richmond-based cancer care and research division within VCU’s Massey Cancer Center, offering specialized hematology, oncology, and palliative care as part of an academically affiliated, multidisciplinary team.
Hematology at HCA Virginia Health System (Richmond) - Overview: HCA Virginia Health System is a large private health system in Virginia with multiple hospitals and outpatient sites, including in the Richmond area (e.g., Chippenham, Henrico Doctors’, Johnston-Willis). It is the region’s largest private provider of behavioral health services and operates a broad network of hospitals, freestanding ERs, urgent care centers, and imaging services. - Richmond presence: The system includes or partners with facilities in and around Richmond (Chippenham and related campuses are prominent within the region). - Services likely relevant to hematology: general hospital-based hematology/oncology services, outpatient centers, imaging for diagnostics, and affiliated physicians through HCA Virginia Health System and its LewisGale and other network practices. - How to proceed: For hematology care specifically in Richmond, contact the Richmond-area facilities within HCA Virginia (e.g., Chippenham, John Randolph, Johnston-Willis) or visit the HCA Virginia website to locate the hematology/oncology department, physicians, and appointment options. If you need a particular hematology service (diagnostic testing, chemotherapy, bone marrow biopsy, etc.), ask for hematology/oncology at the nearest HCA Virginia hospital center in Richmond. Note: The provided material confirms HCA Virginia’s extensive hospital network and presence in the Richmond region, but does not list a dedicated hematology department or specific hematology physicians by name. For precise providers and appointment availability, use the official site’s physician finder or call the system’s main line.
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