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Clinic Type

Pediatrics

Address

undefined

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Richmond Pediatrics Clinic (Pediatricians in Richmond, CA), Pediatrics team (doctors, nurse practitioners, and physician assistants) — clinic

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Healthgrades (Dr. Karen Kruger): 5.0/5.0 (2 reviews)
  • Healthgrades (Dr. Patricia Castaneda-Davis): 5.0/5.0 (1 review)
  • Vitals (Dr. Rebecca White): Not explicitly stated (mixed sentiment) (1 written review)

Patients praise

  • Positive experiences with individual pediatricians, including being thorough, good listeners, and strong advocates for child health
  • High likelihood to recommend specific doctors due to clinical expertise and bedside manner

Common complaints

  • Concerns regarding billing practices, including unexpected charges and difficulties with insurance verification
  • Complaints about scheduling, appointment availability, and long wait times
  • Frustration with communication, specifically difficulties reaching administrative staff and lack of email support
  • Reports of perceived incompetence or lack of accountability in office staff

"We have been so happy with our experience. She is excellent diagnostician and a good advocate for my daughter's needs. She is a good listener and doesn't worry about rushing off to next."

Healthgrades Patient Review

"The frequent ineptitude by their clinicians and support staff is shocking. And there is no accountability when they sREMOVEDup - on your body."

BBB Patient Review

"Very frustrating dealing with Sutter Health Billing Department. It behaves like a collection agency and is not interested in looking at the information I mailed them."

PissedConsumer Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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