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About

Baptist Health Richmond, Inc. is a Kentucky hospital located in Richmond that has served Madison, Estill, Garrard, Jackson, and Lee counties for over 100 years. It supports a broad range of healthcare services and operates with about 39 employees. The facility is part of the Baptist Health system and lists urology among its health services, with primary contact at 859.623.3131. While specific urology program details aren’t provided in the page, Baptist Health Richmond functions as a long-standing regional hospital within Kentucky’s Baptist Health network, offering general hospital services and connections to specialty care across surrounding counties. For precise urology offerings (procedures, specialists, clinics, and appointment options), consider contacting the hospital directly or visiting the official site for the Baptist Health Kentucky network.

Clinic Type

Urology

Address

Richmond, Kentucky, US

Phone

833.563.1560

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Urology

Technology & Equipment

  • 3-D imaging
  • laser lithotripsy
  • da Vinci robotic surgery
  • sacral neuromodulation

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregated): 3.9 out of 5 stars (7 reviews)
  • Baptist Health Official Website (Genna Nicole Sadler, APRN): 4.85 out of 5 stars (234 ratings)
  • WebMD (Dr. William Allen): 4.0 out of 5 stars (31 ratings)

Patients praise

  • Supportive and compassionate care from nurse practitioners
  • Detailed explanations of conditions and treatments
  • Effective medication cost-saving recommendations
  • General hospital satisfaction scores are above national averages

Common complaints

  • Communication issues with providers
  • Lack of bedside manner
  • Poor management of patient care protocols
  • Concerns regarding hospital surgical planning and communication

"Genna Saddler... did an outstanding job. She was easy to speak to about my issue, she even made the awkward part of the exam easy to get through."

Patient review on Birdeye

"Terrible communicator and no bedside manner... My son was in the hospital for 6 days waiting to have kidney stone surgery with no idea of what the plan was."

Patient review of Dr. Andrew Todd on MedicalNewsToday

"There are a myriad of issues within this office. The main issues being lack of management of care of patient protocols, staying on top of the issues created by their care, and fragile egos amongst a few of the providers."

Patient review on Birdeye

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Richmond, KY·Urology

UK HealthCare (University of Kentucky HealthCare) is the nonprofit health system of the University of Kentucky, based in Lexington, KY. It includes the university’s hospitals, clinics, outreach locations, and health profession colleges, delivering advanced patient care through its network of facilities (HQ at 1000 S. Limestone, Lexington). Key details: - Type: Nonprofit, Hospitals and Health Care - Founded: 1955 - Headquarters: Lexington, KY - Services: Hospital and clinic care across multiple locations (UK HealthCare system) - Contact/online: ukhealthcare.uky.edu - Notable aliases: University of Kentucky HealthCare, Chandler Medical Center, UK Good Samaritan Hospital - Population and scale: Approximately 2,381 employees (as noted in highlights); serves a broad patient base through its hospital/clinic network If you’re specifically seeking Urology services at UK HealthCare in the Richmond area, UK HealthCare operates in Lexington and associated outreach locations. For precise Richmond-area urology providers, schedules, and appointment options, contact UK HealthCare directly or visit their website to locate the nearest UK HealthCare urology clinic or Lexington-based specialists who serve Richmond patients.

VerifiedOnline bookingEmergency careSince 1955
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