Addiction Recovery Services - Rochester Regional Health
Chemical Dependency Services • Rochester, NY • Since 2014
About
Summary: Rochester Regional Health (RRH) is a nonprofit, integrated health system serving Western New York and beyond, formed in 2014 from mergers and expansions. It operates 9 hospitals, outpatient labs, home health, elder care (ElderONE/PACE), and affiliated services, with ACM Global Laboratories and various subspecialties. RRH offers a broad range of health services but does not appear to be primarily focused on addiction recovery in the provided highlights. For addiction recovery specifically, RRH’s site may offer behavioral health, addiction treatment, or referral options, but those details aren’t listed in the extracted content. If you need precise addiction recovery programs (inpatient/outpatient, detox, rehab, counseling) at RRH, I can check RRH’s current offerings or provide direct contact points.
Clinic Type
Chemical Dependency Services
Address
100 S Kings Hwy, Rochester, New York 14617, US
Phone
585-922-9900
parking@rochesterregional.org
Opening Hours
Monday–Friday, 8am–3pm (Same-Day Availability)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are available for addiction recovery?
From substance abuse to peer counseling, our recovery and rehabilitation programs emphasize individualized treatment in a flexible environment.
How can I schedule an appointment?
Call (585) 922-9900 to schedule. Monday through Friday, Same-Day Availability between 8am and 3pm.
Is there an Integrated Medication-Assisted Treatment option?
Integrated Medication-Assisted Treatment (iMAT) is available; call (585) 922-9900 to discuss treatment options and to be connected to our Central Scheduling team to schedule an intake.
What is the Behavioral Health Access & Crisis Center?
BHACC is an alternative to the Emergency Department for anyone experiencing a mental health or chemical dependency acute crisis, with onsite, mobile, and walk-in visits available.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google: 2.7 out of 5 stars (10 (Google))
- Facebook (overall RRH page): 4.2 out of 5 stars (940 (represents establishment as a whole))
Patients praise
- Compassionate and dedicated counselors and nursing staff
- Effective individual and group counseling sessions
- Life-changing impact and support for achieving long-term sobriety
- Personalized treatment plans and structural support
- Inclusion of peer mentors and advocacy services
Common complaints
- Reports of disorganized and chaotic environment
- Concerns regarding understaffing
- Criticism that the program pushes personal ideological or religious agendas
- Feedback that some programs lack variety or adequate holistic offerings
- Perception of high costs or affordability issues
- Occasional reports of poor discharge planning or communication
"The place is so disorganized and chaotic no one in charge seems to ever truly know what’s going on"
— Google reviewer"I think this program is incredible, it has change my life for the better. I learned how to live a sober life and learned a lot of life skills that I had passed"
— RRH patient testimonial"The nurses treat me really well and I have a lot of respect for them and the counselors. I am well taken care of, we around, and they are good to me. This is a wonderful facility"
— Gouverneur Hospital Detox patient testimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Nurse Practitioner - Addiction Recovery Services - Clifton Springs — May 29, 2026
- Addiction Therapist - Rochester Regional Health Careers — Jul 7, 2026
- Behavioral Health Center - Geneva - Rochester Regional Health — Sep 5, 2025
- Behavioral Health Center – Greece at Unity Hospital in Rochester, NY — Oct 18, 2025
- RRH - Canandaigua Behavioral Health Clinic - Recovery.com — Nov 6, 2025
Information sourced from the clinic's website as of July 11, 2026.
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