Department of Family Medicine
Family Medicine • Rochester, NY
About
Summary: - The Department of Family Medicine at the University of Rochester Medical Center (URMC) is part of the University of Rochester Medicine, a private, nonprofit academic medical center based in Rochester, NY. - URMC operates as a comprehensive hospital and research institution offering medical care, education, and research; it provides virtual and in-person care, and includes a cancer institute. - URMC employs thousands of staff and serves internationally, with headquarters in Rochester and multiple US locations. Note: The provided content does not include specific details about the Department of Family Medicine itself (such as programs, faculty, clinics, or contact information). If you need department-specific information (faculty, clinics, hours, or contact), please provide or permit access to URMC’s Family Medicine department page.
Clinic Type
Family Medicine
Address
Department of Family Medicine, Highland Hospital, University of Rochester Medical Center, Rochester, NY
Phone
15852752100
fmres@urmc.rochester.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Canalside Family Medicine): 3.6/5 (36 reviews)
- Birdeye (University-Rochester Family Med): 1.3/5 (6 reviews)
- Yelp (Highland Family Medicine): Not explicitly stated (but referenced) (21 reviews)
Patients praise
- Many patients praise specific providers for being knowledgeable, compassionate, and attentive listeners
- High patient satisfaction for individual physician and nurse practitioner care quality
- Appreciation for staff dedication and residency training environment
- Strong longitudinal relationships with primary care providers reported by long-term patients
Common complaints
- Difficulties in scheduling appointments and long wait times
- Complaints regarding administrative and front-desk staff rudeness or disorganization
- Frustration with communication, including MyChart responses and billing questions
- Occasional reports of feeling unheard or disrespected during visits
"Dr. Cummings is always great. I've been seeing her for probably 7 years now. So glad she's still in your practice."
— URMC Provider Profile (Dr. Ryan Cummings)"He listens to all concerns as if you were His only patient. My biggest fear is he will retire before I expire!!!"
— URMC Provider Profile (Dr. Dean D. Romanick)"The receptionists are combative, talk over you, and disrespectful. They are able to offer services at a lower cost by having interns see you."
— Birdeye (University-Rochester Family Med) reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Program Highlights - Family Medicine Residency Program - Prospective Residents - Graduate Medical Education - Education - URochester Medicine — Jul 1, 2026
- Curriculum Overview/Rotations - Program Details - Family Medicine - Prospective Residents - Graduate Medical Education - Education - URochester Medicine — Jul 8, 2026
- Physician Shortage in Rural Areas of the U.S. Worsened Since 2017 | University of Rochester Medicine — Nov 24, 2025
- Resident Life - Family Medicine Residency Program - Prospective Residents - Graduate Medical Education - Education - URochester Medicine — Jul 8, 2026
- A Match Made in Mindfulness: Office of Wellbeing Welcomes Transformative Program | University of Rochester Medicine — Jun 15, 2026
Information sourced from the clinic's website as of July 11, 2026.
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