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Clinic Type

Family Medicine

Address

1820 Zumbehl Road, Suite 120, Saint Charles, MO 63303

Phone

(636) 947-2334

Email

bethany.pope@mercy.net

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine

Team

  • Mercy Clinic Primary Care - Zumbehl Road — Location/Clinic

Insurance & Payment

Languages Spoken

FAQs

What is Mercy Clinic Primary Care - Zumbehl Road?

A Mercy Clinic primary care location in Saint Charles, MO offering family medicine and related services with access to electronic health records and MyMercy patient tools.

What are the hours for Mercy Clinic Primary Care - Zumbehl Road?

Hours: {{ vm.hoursMessaging }} (not specified in text)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.6/5 stars (14 reviews)

Patients praise

  • Positive experiences with specific medical providers (e.g., Nurse Practitioners)
  • Smooth visit experiences for some patients

Common complaints

  • Poor front desk service and communication
  • Rudeness from reception staff
  • Difficulty reaching the office by phone/long hold times
  • Scheduling errors leading to missed appointments

"I like Mercy care overall but this location front desk was extremely inconsiderate. ... Not a single “how are you today, thank you, welcome in” no grace or manners!!"

Birdeye Review

"I keep trying not to give up on them, but the worse service in the front desk, so helpless especially when you need information, apointments, medical attention, and using their health insurance."

LocalityBiz Review

"Nurse Practitioner K Hecht is the best. The entire visit from front desk to leaving, everything went smoothly. Ms. Hecht really shows that she cares and I am happy to have her as my provider. 5 stars!"

Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Saint Charles, MO·Family Medicine

Summary: St. Charles Complete Care is a Esse Health medical practice located in Saint Charles, Missouri, part of Esse Health, a private medical group headquartered in St. Louis, MO. Esse Health operates multiple offices across the United States (4 U.S. offices) and offers services typical of a physician group, including internal medicine. In 2021, Esse Health announced new physicians joining its Practices, and it has a presence in Saint Louis area as well as other locations under the Esse Health umbrella. If you’re seeking specifics about St. Charles Complete Care within Esse Health (e.g., services offered, physicians, appointment details, insurance accepted), consider visiting Esse Health’s site or contacting the St. Charles location directly for the most up-to-date information. Key contact: main Esse Health line 1-314-919-1000 or 314-851-1000.

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Saint Charles, MO·Family Medicine

SSM Health Medical Group in Saint Charles likely refers to the SSM Health system’s physician offices serving the Saint Charles area as part of its Midwest network. Key context from SSM Health: - Organization: Catholic, nonprofit health system with hospitals, clinics, and home/virtual care across Illinois, Missouri, Oklahoma, and Wisconsin. - Scope: 40,000 team members; extensive primary, specialty, urgent care, and pediatric services; includes physician offices and integrated care delivery. - Headquarters: St. Louis, Missouri; established 1872. - Contact/ presence: SSM Health operates multiple facilities and clinics in Missouri; specific Saint Charles locations would be part of their Missouri physician network. If you’re seeking a specific Saint Charles clinic or physician within SSM Health Medical Group (e.g., Saint Charles location, address, or providers), please share the exact name or service you need (e.g., primary care vs. specialty, or a particular provider), and I can pull together the precise details.

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