Blue Ridge Cancer Care
Oncology • Salem, VA • Since 1974
About
Blue Ridge Cancer Care is a private, full-service oncology group based in Roanoke, VA, with 12 offices across Virginia. It specializes in medical oncology, hematology, and radiation oncology and employs about 42 staff. The organization, founded in 1974, serves the Roanoke area including Salem, and operates under private ownership. Contact: main line 1-540-489-6522 or 1-540-982-0237. Address closest to Roanoke/Salem area facilities: 2013 South Jefferson St., Roanoke, VA 24014.
Clinic Type
Oncology
Address
390 South Main St., Suite 103, Rocky Mount, VA 24101, US
Phone
(540) 982-0237
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 4.6/5 stars (based on 90 reviews for Dr. Suzan Merten) (90 reviews)
- Better Business Bureau (BBB): A+ rating (N/A (Not accredited))
Patients praise
- Highly regarded nursing, lab, and support staff
- Many patients report compassionate care and positive treatment outcomes
- Physicians praised for being knowledgeable and responsive in many cases
- Effective coordination for multi-step treatment plans
Common complaints
- Poor bedside manner reported for some physicians
- Lack of communication, especially regarding phone messages and emails
- Administrative and scheduling issues, including long waits and overbooking
- Concerns regarding medical care quality and diagnostic accuracy in isolated cases
- Disengaged front desk staff
"The entire staff are kind and supportive. However, communication is quite lacking when it comes to leaving messages or emails and getting a response."
— LocalityBiz user review"The front desk staff at Blue Ridge Cancer Care Roanoke rarely even looked up from their computers to greet you... Dr. Merten had 0 bedside manner."
— Birdeye review for Dr. Suzan Merten"Everyone….the security guards, the staff and Dr Vile are so caring and friendly. They explain everything to our understanding. They sincerely care about you not only as a patient but a person."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Carilion Clinic expands cancer clinical trials, bringing next-generation therapies to Southwest Virginia — Jun 26, 2026
- New Cancer Trials Expand Patient Access to Next Generation Precision Therapies - The Virginian Review — Jun 29, 2026
- Carilion Clinic Brings Next-Gen Cancer Trials to Roanoke — Jun 29, 2026
- Carilion Clinic expands clinical trial portfolio - Becker's Oncology — Jul 2, 2026
- Carilion, FBRI host workshop on latest treatment options for some forms of cancer | News/Talk 960-AM & FM-107.3 WFIR — Jun 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
More oncology clinics in Salem
Sarah Cannon Cancer Network at LewisGale Medical Center in Salem, VA offers comprehensive oncology services including medical, surgical, and radiation oncology. The center provides cancer screening, diagnosis, and treatment for multiple cancer types, along with clinical trials, genetic counseling, nurse navigators, and support services. Infusion and radiation centers are located at 1900 Electric Road.
Blue Ridge Cancer Care - Salem is an oncology clinic in Salem, VA offering medical oncology and multidisciplinary cancer treatment. Located at 1900 Electric Rd, the clinic is part of Carilion Clinic and contracts with most major health insurance carriers.
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