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About

Mass General Brigham – Salem Hospital (Salem, MA) is a nonprofit hospital within the Mass General Brigham system, operating as part of North Shore Physicians Group. It focuses on outpatient and inpatient health care, including behavioral health services. The hospital employs about 768 staff and has affiliations with North Shore Medical Center and related groups. Key roles and departments include psychiatry-related leadership and clinical positions (e.g., Director of Behavioral Health, Inpatient Child Psychiatry, Mental Health Specialists). Contact: +1 978-741-1200; email: contactnsmcweb@partners.org. Official site: salem.massgeneralbrigham.org.

Clinic Type

Psychiatry

Address

Salem Hospital, a member of Mass General Brigham

Phone

978.354.4550

Email

MGBBHAdmits@mgb.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

outpatient psychiatry programs primarily through online sessions

Emergency Care

If you or someone you know needs urgent assistance, please call 978.354.4550.

Services Offered

  • Comprehensive psychiatry services
  • Inpatient psychiatry
  • Outpatient psychiatry
  • Adult partial hospital program
  • Adolescent partial hospital program
  • ECT therapy
  • Neuropsychological assessment
  • Inpatient and outpatient child psychiatry services
  • Adolescent inpatient program
  • Neuropsychological assessment for children
  • Outpatient therapy and family support
  • Geriatric psychiatry
  • Eating disorders program
  • Multidisciplinary team care
  • Coordination with outpatient teams

Technology & Equipment

  • ECT therapy
  • neuropsychological assessment

Team

  • Salem Hospital Psychiatry Team — Department

Insurance & Payment

—

Languages Spoken

  • English

FAQs

What is the contact email for referring a patient or information about the program?

MGBBHAdmits@mgb.org

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News Health: 87% willingness to recommend (hospital-wide)

Patients praise

  • Some individual practitioners are highlighted for professionalism and skill
  • General hospital recommendation rate of 87% reported by US News

Common complaints

  • Reports of poor, dismissive, or rude staff communication and behavior
  • Concerns regarding inadequate or inhumane patient treatment in psychiatric and emergency settings
  • Complaints about long wait times and poor communication regarding medical notes
  • Difficulties with hospital policies, including rigid visiting hour restrictions
  • Reports of traumatic experiences, including forced medication, restraining, and strip searches
  • Concerns about inaccurate or missing medical information in patient records

"The rest were incompetent and rude. They interrogated and yelled at us all the time. They would lock me in the quiet room even if I wasn’t having a meltdown. I saw how they restrained or sedated people... and it was horrifying and so inhumane."

— LocalityBiz review of Epstein Center for Behavioral Health

"This ER needs to be investigated. Criminal negligence is the norm at this place... Mental illness is out the window in this ER."

— LocalityBiz review of Salem Hospital Emergency Department

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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