San Mateo Medical Center
Primary Care • San Mateo, CA • Since 1923
About
San Mateo Medical Center is a government-associated hospital and clinic system in San Mateo, California. Key details: - Type: Government agency; part of San Mateo County Health - Industry: Hospitals and Health Care - Founded: 1923 - Headquarters: San Mateo, CA - Ownership: Private - Size: ~393 employees; annual revenue about $473.4 million - Services: Integrated hospital and clinic system serving the Bay Area - Locations: 2 offices/work locations in the United States, including HQ at 222 West 39th Ave, San Mateo, CA 94403 - Contact: Main phone numbers include 573-2525, 833-452-0765, (650) 573-2354 - Website: smchealth.org If you’re seeking specifics about services, departments, or how to access care at San Mateo Medical Center, I can pull those details next.
Clinic Type
Primary Care
Address
222 West 39th Ave, San Mateo, CA 94403
Phone
(650) 573-2354
hs_hit_mycharthelp@smcgov.org
Opening Hours
Mon-Fri 8:00 a.m. – 4:00 p.m.
Emergency Care
Emergency care 24 hours a day, every day
Services Offered
Insurance & Payment
—
Pay online via MyChart, Pay by phone: 1-833-452-0765, Pay by phone (billing): (650) 573-2525, Mon–Fri, 8:00 am–4:00 pm
Languages Spoken
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FAQs
How can I pay my bill online?
You can pay your bill online: Login to MyChart.
How can I pay my bill by phone?
Call 1-833-452-0765.
What phone number can I call for billing questions?
(650) 573-2525, Monday – Friday, 8:00 am – 4:00 pm.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- US News & World Report: 3 out of 5 stars (US News) (N/A)
- MedicalRecords.com: 3.2 out of 5 stars (121 reviews)
- Yelp: 2.0 out of 5 stars (130 reviews)
- Seniors.fyi: 2.6 out of 5 stars (109 reviews)
- Healthgrades: 66% (Patient Experience Rating) (N/A)
Patients praise
- Some positive interactions with specific medical personnel (nurses and physicians)
- Facilities generally reported as clean
- Provides necessary public hospital services to the community
Common complaints
- Long emergency room (ER) wait times
- Administrative and communication issues (billing, scheduling, inter-departmental coordination)
- Perceived lack of empathy or poor communication from nursing and support staff
- Difficulty with phone access and appointment scheduling
- Navigation and parking difficulties for visitors
"Best ER I've had the honor of going to. The staff was caring and kind beyond all expectations even though It was really busy."
— MedicalRecords.com"The nursing staff are horrible. They care little about patients or their safety. The bureaucratic system for the emergency room is like a DMV."
— MedicalRecords.com"Long ER wait times, frequent billing mix-ups, and brittle communication between departments show up in numerous reviews."
— Seniors.fyiSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- San Mateo Medical Center Health Campus Completes Major Renovation & Expansion | County of San Mateo, CA — Dec 12, 2025
- San Mateo Medical Center completed | Local News | smdailyjournal.com — Dec 13, 2025
- San Mateo County completes $217M public hospital rebuild - The Almanac — Dec 15, 2025
- Refreshed Campus Unveiled for San Mateo Medical Center | Medical Construction and Design — Jan 22, 2026
- Facility of the Month: Seismic Improvements Inspire Campus Modernization at San Mateo County Health’s Medical Center Campus - HCO News — Jan 29, 2026
Information sourced from the clinic's website as of July 10, 2026.
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