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Clinic Type

Behavioral Health

Address

Not provided in page

Phone

1-408-874-1984

Email

CallCenterManagement@scfhp.com

Opening Hours

Mon-Fri 8:30 a.m. to 5 p.m.

Telehealth

Telehealth services (phone and video) available in-network; book via SCFHP Behavioral Health team or directly through links

Emergency Care

Santa Clara County Behavioral Health Services Department: 1-800-704-0900 (Available 24/7)

Services Offered

Insurance & Payment

Languages Spoken

FAQs

Is a referral required to see a provider?

A referral is not needed to find a psychiatrist, counselor, psychologist, or therapist.

How can I schedule an appointment with Behavioral Health?

Call SCFHP’s Behavioral Health team at 1-408-874-1984 (TTY: 711), Monday through Friday, 8:30 a.m. to 5 p.m.

Can I access telehealth services for mental health?

Yes, SCFHP members can use in-network telehealth options (phone or video) at no cost.

Who can I contact for more information about my behavioral health benefits?

SCFHP's Behavioral Health team at 1-408-874-1984 (TTY: 711), Monday through Friday, 8:30 a.m. to 5 p.m.

What if I need urgent behavioral health help?

Santa Clara County Behavioral Health Services Department provides 24/7 urgent help and crisis support at 1-800-704-0900.

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What Patients Say

Overall sentiment across review platforms: negative

  • Birdeye/Google: 1.3 stars (out of 5) (14 reviews)

Patients praise

  • Outreach and collaborative efforts in specific programs like Assisted Outpatient Treatment (AOT)
  • Recognition of the importance of serving vulnerable populations

Common complaints

  • Difficulty accessing services and appointments
  • Long wait times and administrative hurdles
  • Perceived unprofessionalism or lack of responsiveness from staff
  • Frustration with medication management and communication delays
  • Feeling treated poorly or like a criminal in some settings

"Absolutely useless service full of employees whose only goal is to redirect you endlessly without actually offering service of any kind."

Birdeye/Wanderlog review

"I've had a doctor 'punish me for being late by threatening to lower my medication (And eventually did!)... I'm waiting 4 days to get a prescription refilled and the doctor has disappeared!"

Wanderlog review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Santa Clara, CA·Behavioral Health

Summary: The County of Santa Clara is a large California government agency based in San Jose, serving nearly 1.9 million residents across 15 cities. It provides a broad range of essential services through 70+ departments, including public health, environmental protection, medical care via Santa Clara Valley Medical Center, child and adult protective services, homelessness programs, emergency response, parks, libraries, and criminal justice support. The county emphasizes safety, health, and prosperity for low-income and vulnerable residents and operates with a workforce of about 22,000 employees across various programs. The region covers 1,312 square miles at the southern end of the San Francisco Bay Area, and San Jose is the administrative center. The user’s focus, Health Services (Behavioral Health), aligns with the county’s mental health and behavioral health offerings and job opportunities in that domain. If you’re seeking specific Behavioral Health Services pages, contact or job postings (e.g., Mental Health Workers) can be found under the County’s public health and behavioral health sections.

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Santa Clara, CA·Behavioral Health

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