Santa Clara County Behavioral Health Services -
Behavioral Health • Santa Clara, CA • 1 Call Center centralized entry point; multiple mental health and crisis services listed locations
Clinic Type
Behavioral Health
Address
Santa Clara County Behavioral Health Services Department (BHSD) – Centralized Call Center entry point
Phone
1-800-704-0900
webmaster@namisantaclara.org
Opening Hours
BHSD Call Center is 24/7
Emergency Care
Crisis & Suicide Prevention Lifeline (24-hour toll-free confidential hotline)
Services Offered
Insurance & Payment
—
Free calls from BHSD Call Center, 24/7 multilingual support (free)
Languages Spoken
FAQs
What services does BHSD provide?
Referrals to mental health or substance use treatment, general information about BHSD services, grievances/appeals, peer guidance.
Is BHSD Call Center free and available in multiple languages?
Yes, it is free and available in more than 200 languages.
What services does BHSD offer?
Referrals to mental health or substance use treatment services; general information about BHSD services; grievance or appeal filings; peer guidance for wellness and connection to resources.
Who can access BHSD services?
Behavioral Health services are offered to Santa Clara County residents who receive Medi-Cal or Medicare benefits, or have no insurance.
Is the BHSD Call Center free and available in multiple languages?
Yes, the County BHSD Call Center is free and available in more than 200 languages.
What is the Crisis & Suicide Prevention Lifeline?
A 24-hour, toll-free confidential hotline for phone intervention and emotional support during a mental health crisis.
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye (aggregated from Google): 1.3/5 stars (14 reviews)
Patients praise
- Ongoing efforts to address mental health crises, including the addition of psychiatric beds and wellness programs for staff
- Availability of 24/7 support for individuals in crisis
Common complaints
- Difficulty accessing timely care and appointments due to staff shortages, particularly psychiatrists
- Perceived lack of compassion or responsiveness from staff and administrative personnel
- Challenges with medication refills and inconsistent communication
- Frustrations with the referral/triage process and feeling redirected rather than helped
- Concerns regarding the efficacy of programs like CARE Court and overall system coordination
"Absolutely useless service full of employees whose only goal is to redirect you endlessly without actually offering service of any kind."
— Patient review via Birdeye/Wanderlog"I've had a doctor 'punish me for being late by threatening to lower my medication (And eventually did!)... Not to mention completely inconsiderare, negligent and,, by all means unprofessional."
— Patient review via WanderlogSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Behavioral health urgent care (BHUC) - Behavioral Health Services — May 17, 2026
- Get BHSD forms | Behavioral Health Services | County of Santa Clara — Oct 20, 2025
- Mental Health Urgent Care (MHUC) - County of Santa Clara ... — Jun 24, 2026
- Santa Clara County budget cuts to hit mental health services — Feb 18, 2026
Information sourced from the clinic's website as of July 10, 2026.
More behavioral health clinics in Santa Clara
Summary: The County of Santa Clara is a large California government agency based in San Jose, serving nearly 1.9 million residents across 15 cities. It provides a broad range of essential services through 70+ departments, including public health, environmental protection, medical care via Santa Clara Valley Medical Center, child and adult protective services, homelessness programs, emergency response, parks, libraries, and criminal justice support. The county emphasizes safety, health, and prosperity for low-income and vulnerable residents and operates with a workforce of about 22,000 employees across various programs. The region covers 1,312 square miles at the southern end of the San Francisco Bay Area, and San Jose is the administrative center. The user’s focus, Health Services (Behavioral Health), aligns with the county’s mental health and behavioral health offerings and job opportunities in that domain. If you’re seeking specific Behavioral Health Services pages, contact or job postings (e.g., Mental Health Workers) can be found under the County’s public health and behavioral health sections.
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