Pediatrics - Santa Clara Valley Medical Center
Pediatrics • Santa Clara, CA • Since 1876 • 1 hospital (main campus) locations
About
Santa Clara Valley Medical Center (SCVMC) is a 731-bed public hospital in San Jose, CA, serving as a regional safety-net facility. It provides extensive emergency and trauma services for adults and children, including a regional high-risk Neonatal Intensive Care Unit, an ACS-verified Burn Trauma Center, a Primary Stroke Center, and a CARF-accredited Rehabilitation Center. SCVMC offers a wide range of pediatric and maternal health services, along with acute psychiatric, diabetes, renal, oncology, and ambulatory care. It is the region’s primary provider of specialized pediatric and trauma care, with a strong focus on serving the community.
Clinic Type
Pediatrics
Address
75 North Second Street, San Jose, CA 95113 (Pediatrics department on fifth floor of the main hospital)
Phone
+1-888-334-1000
customer.relations@hhs.sccgov.org%E2%80%8B
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (3,834 patient surveys)
- Birdeye/Google: 2.9 out of 5 stars (1,026 reviews)
Patients praise
- Quality of bedside care, including physical, occupational, and speech therapy
- Some positive experiences with specific clinical staff and physicians
Common complaints
- Long wait times for appointments and in waiting rooms
- Concerns regarding staff communication and professionalism
- Difficulty reaching departments via phone
- Reported issues with patient navigation and triage processes
- General complaints regarding hospital environment such as noise levels and cleanliness
"Therefore, our wait times for routine new patients is about six to seven months."
— Internal email from pediatric specialists as reported by NBC Bay Area"My nephew who is progressing well and able to verbalize says that this place offers the best care in terms of bedside care as well as PT, OT and speech therapy."
— Yelp user reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Santa Clara County buys site of future health clinic - San José Spotlight — Jan 15, 2026
- Santa Clara Valley Medical Center program tackles 'critical gap' in NICU mental health | KTVU FOX 2 — May 14, 2026
- Site Updates: Sutter Medical Center, Santa Clara | Vitals — Apr 13, 2026
- Santa Clara County prepares to open first psychiatric facility for youth - Mountain View Voice — Jan 7, 2026
- Santa Clara County urges vaccinations as students return to school - Mountain View Voice — Aug 27, 2025
Information sourced from the clinic's website as of July 10, 2026.
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