Laboratory - Clinics - 59th Medical Wing - Tricare
Laboratory Services • Santa Claus, IN
About
Summary: - The 59th Medical Wing (Wilford Hall Ambulatory Surgical Center) is a U.S. Air Force health care, education, research, and readiness unit based at Lackland AFB, San Antonio, Texas. - It provides a full spectrum of patient-centered health care services to more than 255,000 beneficiaries in the Defense Health Agency San Antonio Market, with a focus on patient safety, ready access, and customer service. - Key identifiers: government health care facility, active status, headquarters at 1100 Wilford Hall Loop, JBSA-Lackland, TX 78236; main contact phone (210) 292-8449; general patient email 59mdw.cvo.patientfocus@us.af.mil. - Also known as Wilford Hall Medical Center; mission centers on developing warrior medics and exemplary care with global response. - Population: employs ~26 staff (recent YoY increase noted). If you need, I can tailor this to specific lab/clinic services or provide direct contact for the Santa Claus (TRICARE) query.
Clinic Type
Laboratory Services
Address
Main Clinic, Room 1D101
Phone
210-652-6403
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Opening Hours
Mon., Tues., Thurs., and Fri. 7:30 a.m. - 4:30 p.m. Wed. 9:30 a.m. - 4:30 p.m. Closed on Federal Holidays
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the sample collection hours and wait times?
Collections for most samples end at 3:30 p.m. on the last duty day of the week. Wait times may exceed two hours and usually decrease after 12 p.m. Non-fasting labs should come after 12 p.m. Appointments are encouraged.
Where should off-base lab requests be done?
Off-base lab requests are accepted for active-duty service members only; others must use an alternate collection site.
What are the laboratory hours?
Collections are available Mon., Tues., Thurs., and Fri. 7:30 a.m. to 4:30 p.m.; Wednesday 9:30 a.m. to 4:30 p.m.; closed on Federal Holidays. Wait times can exceed two hours and are typically shorter after 12 p.m. Appointments are encouraged to prevent excessive wait times.
Where is the Randolph Laboratory located?
Location: Main Clinic, Room 1D101 at Randolph AFB.
How can I schedule an appointment for lab work?
To make an appointment: Visit https://informatics-stage.health.mil/DAP/ and select Texas, Joint Base San Antonio, and then Randolph AFB Laboratory.
What about off-base lab requests?
Off-base lab requests will be accepted for active-duty service members only. All other patients with off-base requests need to have labs performed at an alternate collection site.
Who can collect labs ordered by JBSA healthcare providers?
Labs ordered by JBSA healthcare providers can be collected at the Randolph Laboratory.
What contact should I use for questions about the lab?
Staff available for questions Mon. - Fri. (2 – 4:30 p.m.) 210-652-6403, option 2 for lab.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD: 0 ratings available on WebMD (0 reviews)
Patients praise
- The 59th Medical Wing laboratory is noted for adhering to rigorous quality standards, such as those from the College of American Pathologists (CAP).
- Separate private clinics in Santa Claus, Indiana, receive positive feedback for staff expertise and personalized care.
Common complaints
- The 59th Medical Wing has a formal complaint resolution process for patients to voice concerns about care quality or patient safety.
"The patient and their family have the right to have complaints reviewed by the 59 MDW IAW 59 MDWI 46-101, Patient Experience and Patient Advocate Program."
— 59 MDW Instruction 41-206"All the girls at the Santa Claus ARI helped me recover from my stroke. They were knowledgeable and knew what they were doing plus they all were very friendly and nice."
— Review by Jeff H. (Advanced Rehabilitation, Inc. Santa Claus Clinic)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 59th Medical Wing to transition Wilford Hall Emergency Department to Urgent Care Center > Joint Base San Antonio > News — Mar 23, 2026
- 59th Medical Wing to transition Wilford Hall Emergency Department to Urgent Care Center > 59th Medical Wing - JBSA - Lackland & Randolph AFB > Articles — Mar 23, 2026
- Dunn Dental Clinic Reaches Construction Milestone With Topping Out Ceremony > 59th Medical Wing - JBSA - Lackland & Randolph AFB > Articles — Jul 17, 2025
- Revamped Volunteer Services Program reinvigorates patient support at Wilford Hall > Joint Base San Antonio > News — Dec 9, 2025
- Operational Truth and Technological Vision: DARPA and the 59th Medical Wing Shape the Future of Warfighter Care > 59th Medical Wing - JBSA - Lackland & Randolph AFB > Articles — Jan 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
More laboratory services clinics in Santa Claus
University Health System (San Antonio) is a government-owned academic medical center serving San Antonio, Bexar County, and South Texas. Key facts: - Type: Public hospital district / government agency - Network: University Health System; includes University Hospital (716 beds) and 35+ outpatient clinics - Teaching affiliation: University of Texas Health Science Center at San Antonio - Emergency: Level I trauma center - Location: Headquarters at 4502 Medical Drive, San Antonio, TX 78229 - Founded: 1917 (original) with current facilities expanded since 1968 - Ownership: Public/hospital district (owned by Bexar County) - Outreach: 3 offices in the United States (HQ in San Antonio) - Contact: Main phone options include 210-644-3209 and 210-358-4000 Note: The query mentions “Laboratory Services” and “Santa Claus,” but the available information does not specify a Santa Claus location or a dedicated laboratory services page. If you need specifics on University Health System’s laboratory services in San Antonio, I can search for current lab offerings, hours, and contact details.
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