Dignity Health Medical Group - Dominican
Family Practice • Santa Cruz, CA • Multiple in Santa Cruz County (Santa Cruz, Watsonville, Soquel, Scotts Valley, Capitola) locations
Clinic Type
Family Practice
Address
Santa Cruz County, CA (locations include Santa Cruz, Watsonville, Soquel, Scotts Valley, Capitola)
Phone
8315331911
MediaInquiries@CommonSpirit.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (mentions virtual visits)
Emergency Care
Yes
Services Offered
Team
Insurance & Payment
—
Dignity Health Medical Group – Dominican accepts many major insurance
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye (aggregating Google reviews): 1.8/5 (6 reviews (on Birdeye aggregator))
Patients praise
- Individual physicians and physician assistants are often praised for being thorough, knowledgeable, and caring
- Some specific urgent care staff noted as helpful and amazing
Common complaints
- Significant administrative and office staff issues, including long wait times, poor communication, and inconsistent scheduling
- Complex and opaque billing practices, including high costs and incorrect coding
- Difficulty securing timely appointments for primary care
- Perceived lack of attentiveness from certain medical providers
"Billing here is an absolute nightmare... Their prices are outrageously high, and none of this was made transparent before the appointment."
— Birdeye review"It's taken me almost two months and at least 8 phone calls to get a form filled out because the office staff gave me inconsistent information... the administrative burden isn't worth it."
— LocalityBiz review"Dr. Jones is my doctor, she is absolutely amazing, she goes beyond, and has helped me so much throughout the years..."
— Yelp reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Nicole A. Baisden, NP - Nurse Practitioner in Santa Cruz, CA — May 14, 2026
- Olivia J. Tecce, PA - Physician Assistant in Santa Cruz, CA — May 14, 2026
- Dr. Whay H. Jones, MD - Family Medicine Doctor in Santa Cruz, CA — May 14, 2026
- ‘Abandoned by Dignity’: Medical foundation changes contract structure with Dominican Hospital physicians, leading to more than a dozen departures - Lookout Santa Cruz — Jun 29, 2026
- Christine McSweeney New Hospital President of Sequoia & Dominican | CommonSpirit Health — Apr 8, 2026
Information sourced from the clinic's website as of July 10, 2026.
More family practice clinics in Santa Cruz
Santa Cruz Community Health (SCCH) is a nonprofit health care provider founded in 1974, headquartered in Santa Cruz, CA. It delivers comprehensive primary care in English and Spanish to patients of all ages, genders, ethnicities, abilities, and sexual orientations, regardless of immigration status or ability to pay. With a mission to improve community health and advance social, political, and economic equality, SCCH operates as a leading, affordable health care network with 6 offices in the Santa Cruz area, including the flagship Santa Cruz Women’s Health Center and East Cliff Family Health Center (both NCQA Level 3 Patient-Centered Medical Home). The organization employs about 86 staff and reports roughly $22.1 million in annual revenue. Key contact: 831-427-3500.
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