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Family Practice • Santa Cruz, CA • Since 1974
About
Santa Cruz Community Health (SCCH) is a nonprofit health care provider founded in 1974, headquartered in Santa Cruz, CA. It delivers comprehensive primary care in English and Spanish to patients of all ages, genders, ethnicities, abilities, and sexual orientations, regardless of immigration status or ability to pay. With a mission to improve community health and advance social, political, and economic equality, SCCH operates as a leading, affordable health care network with 6 offices in the Santa Cruz area, including the flagship Santa Cruz Women’s Health Center and East Cliff Family Health Center (both NCQA Level 3 Patient-Centered Medical Home). The organization employs about 86 staff and reports roughly $22.1 million in annual revenue. Key contact: 831-427-3500.
Clinic Type
Family Practice
Address
250 Locust St. Santa Cruz, CA 95060
Phone
831-427-3500
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Opening Hours
Monday 8:00 AM to 8:00 PM at Live Oak Health Center and Women’s Health Center; 8:00 AM to 5:00 PM at Mountain Health Center Tuesday 8:00 AM to 8:00 PM at Live Oak Health Center and Women’s Health Center; 8:00 AM to 5:00 PM at Mountain Health Center Wednesday 8:00 AM to 8:00 PM at Live Oak Health Center and Women’s Health Center; 8:00 AM to 5:00 PM at Mountain Health Center Thursday 8:00 AM to 8:00 PM at Live Oak Health Center and Women’s Health Center; 8:00 AM to 5:00 PM at Mountain Health Center Friday 8:00 AM to 5:00 PM Saturday 8:00 AM to 1:00 PM at Live Oak Health Center
Telehealth
Not specified on page
Emergency Care
We are available 24/7 for urgent health care questions or concerns.
Services Offered
Insurance & Payment
Not specified on page
Languages Spoken
FAQs
What are clinic hours?
Clinic hours are listed per location: Live Oak Health Center and Women’s Health Center open 8:00 AM–8:00 PM (Mon–Thu) and 8:00 AM–5:00 PM (Fri); Mountain Health Center 8:00 AM–5:00 PM (Mon–Fri); and 8:00 AM–1:00 PM on Saturdays at Live Oak Health Center.
How can I make an appointment?
Call 831-427-3500 to make an appointment or visit the Patient Portal to connect with your health care provider.
Is the service available 24/7 for urgent questions?
Yes, we are available 24/7 for urgent health care questions or concerns.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- General web review aggregators/Google My Business context: Approximately 3.2 to 4.3 out of 5 stars (varies by source/platform) (Over 100 reviews aggregated across platforms)
Patients praise
- Compassionate, knowledgeable, and empathetic medical providers
- Valuable community-oriented and holistic healthcare resource
- Comprehensive services including women's health and primary care
- Accessible and affordable care options for diverse patients
Common complaints
- Significant difficulties with appointment scheduling and long hold times
- Inconsistent customer service and communication issues
- Frustration with phone systems and administrative processes
- Concerns regarding some diagnostic accuracy and medication management
"I recently started going to their facility in Ben Lomond & have had the best medical experience I've had in a LONG time! Dr. Lovell was so thorough, empathetic & kind."
— Patient review on aggregate site"We followed our kids' doctor there when she left PAMF, and it has been by far the worst customer service experience I've ever had in 50 years on this planet. What a terrible, terrible, terrible business model they have."
— Patient review on aggregate siteSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Santa Cruz Community Health Announces Leadership Transition in Medical Department | Santa Cruz Community Health CentersSanta Cruz Community Health Centers — Sep 22, 2025
- Stasia Tell, NP | Santa Cruz Community Health CentersSanta Cruz Community Health Centers — Dec 26, 2025
- The Power of Her Voice: Poetry Reading Benefit for Santa Cruz Community Health | KSQD.org — Nov 24, 2025
- Who will take care of us in Santa Cruz County? Why we must protect the doctors our community needs - Lookout Santa Cruz — Mar 22, 2026
- ‘Abandoned by Dignity’: Medical foundation changes contract structure with Dominican Hospital physicians, leading to more than a dozen departures - Lookout Santa Cruz — Jun 29, 2026
Information sourced from the clinic's website as of July 10, 2026.
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