Adult and Family Medicine at Santa Cruz Medical Offices
Internal Medicine • Santa Cruz, CA
Clinic Type
Internal Medicine
Address
110 Cooper St Ste 500, Santa Cruz, CA 95060
Phone
831-425-4101
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Opening Hours
Monday through Friday, 9 a.m. to 5:30 p.m.
Emergency Care
open 24 hours
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is Kaiser Permanente’s interpreter services policy?
Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. In-person, telephone, video, and alternative modes of communication are available.
How can I get a hard copy of Kaiser Permanente’s provider directory?
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, call our Member Services at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. It will be mailed within three business days.
What other resources are mentioned for members with hearing or speech impairment?
1-800-464-4000 (toll free) or TTY 711 (toll free) for assistance; interpreter services are available as noted.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: General facility rating typically positive based on aggregated reviews (111 reviews on Birdeye)
- Healthgrades (specific physician): 4.0 out of 5 stars (28 reviews)
Patients praise
- Attentive, listening healthcare providers
- Efficient operational processes including minimal wait times
- Fast appointment scheduling and streamlined lab/pharmacy services
- Warm and professional staff interactions
Common complaints
- Inconsistent experiences with some providers
- Reports of perceived arrogance or rudeness from specific physicians
- Concerns regarding feeling rushed during appointments
- Issues with thoroughness of diagnostic processes with certain practitioners
"Patients consistently praise the attentive approach of healthcare providers, noting that physicians like Dr. Orndorff demonstrate remarkable listening skills and thorough diagnostic processes."
— Wheree Review Summary"Dr Jones is rude, brusque, rushes to what she feels is the diagnosis without getting all information."
— Healthgrades (Dr. Whay Jones)"Dr. Jose is one of the best physicians I have ever worked with. He is knowledgeable, patient, and truly takes the time to listen and address concerns."
— BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Whay H. Jones, MD - Family Medicine Doctor in Santa Cruz, CA — May 14, 2026
- Santa Cruz Community Health Announces Leadership Transition in Medical Department | Santa Cruz Community Health CentersSanta Cruz Community Health Centers — Sep 22, 2025
- Leila Kramer, MPH | Urgent Care in Santa Cruz, CA | Sutter Health — Jun 11, 2026
- Sutter Expands Access to Care in Freedom and Watsonville | Vitals — Jun 30, 2026
- Local doctor cuts his retirement short to help address ongoing primary care shortage in Santa Cruz County - Lookout Santa Cruz — Oct 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
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